Regional Operations Support Manager

🔥 0 minutes ago

🌲 North Carolina, Maryland, +1 more states – Remote

🌲 North Carolina – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Southern Home Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🏠 Real Estate

👥 B2C

Retail • Real Estate • B2C

Southern Home Services is a nationwide company specializing in providing top-quality home services including air conditioning, heating, air quality, plumbing, electrical, and smart home solutions. The company is focused on acquiring and operating successful home service companies across the United States, ensuring a high standard of workmanship and customer satisfaction. With a team of highly skilled technicians, Southern Home Services aims to handle everything from minor repairs to major service needs, maintaining transparency and fairness in pricing along with flexible financing options. Their commitment to customer-first philosophy is underscored by their fair pricing, superior service, and a satisfaction guarantee.

📋 Description

• Partner with local General/Line Managers to audit, coach, and optimize operations • Improve regional gross margins and center EBITDA • Implement regional cost-containment strategies • Conduct ticket dives and audit timecard adherence, overtime, labor efficiency, dispatch efficiency, and technician utilization • Enforce standardized multi-trade flat-rate pricing guides and protect gross margins • Audit Pricebook Pro services and tasks for correct pricing • Oversee warehouse controls, truck stock, replenishment, inventory counts, and vendor partnerships • Ensure adherence to the SoOps operational blueprint across dispatching, sales, and service • Mandate 100% ServiceTitan data compliance for accurate regional reporting and KPIs • Audit diagnostic and installation quality protocols to reduce recalls, return work, $0 jobs, and diagnostic-only jobs • Enforce safety training, safety protocols, OSHA compliance checks, and EPA refrigerant logging • Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities • Conduct unannounced multi-trade job-site inspections for PPE usage and code-compliant installations • Enforce collection of 100% payment upon job completion under the COD policy • Drive technician adoption of consumer financing programs • Partner with branch managers to resolve 30/60/90-day outstanding balances and streamline invoicing workflows • Perform additional duties as assigned

🎯 Requirements

• 5+ years of multi-site operations experience or a proven track record of operational excellence, ideally within a home services platform • Proven success transforming underperforming branches into high-margin, highly compliant business units • Fluent with Microsoft Word, Excel, and PowerPoint • High School diploma or GED preferred • Ability to dissect P&L statements, identify margin leakage, and execute corrective action plans • Strong leadership presence to overcome technician pushback and drive process adoption • Advanced proficiency in ServiceTitan, fleet telematics, and real-time financial dashboards • Ability to cultivate strong rapport with customers and co-workers • Ability to organize, prioritize, and manage time effectively • Ability to work independently and with integrity in a structured yet relaxed environment • Patient, empathetic approach to helping others • Valid driver's license with acceptable driving record required • Extensive travel required, including overnight travel • Excellent written and verbal communication skills • Ability to perform the listed physical requirements, including sitting, standing, walking, typing, reaching, and occasionally lifting up to 10 pounds

🏖️ Benefits

• Reliable, year-round work • Weekly paychecks • Paid time off • Paid holidays • Comprehensive medical, dental, and vision benefits • Company-matched 401(k) • Flexible schedules • Professional training • On-the-job training • Growth plans

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