IT Configuration Manager

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🔥 0 minutes ago

🏈 Alabama, Colorado, +5 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $116.2k - $185.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Lead the enterprise configuration management practice, including CMDB strategy, governance, standards, policies, procedures, operating model, and roadmap execution • Oversee CMDB data quality, completeness, accuracy, reconciliation, relationship mapping, lifecycle management, and ongoing health metrics • Partner with ITSM process owners, service owners, infrastructure teams, application teams, security, audit, and asset management teams to define configuration item scope, ownership, data requirements, and dependency relationships • Support incident, problem, change, release, asset, risk, audit, and service management processes with trusted configuration data for impact analysis, reporting, and operational decision-making • Manage CMDB-related reporting, dashboards, controls, audits, compliance monitoring, and continuous improvement activities • Lead, coach, and develop team members responsible for configuration management operations, data stewardship, process execution, documentation, and stakeholder support • Evaluate and implement CMDB enhancements, integrations, discovery improvements, service mapping capabilities, automation opportunities, and platform functionality • Facilitate annual business attestations to business application data and attributes • Take ownership of all tasks and challenges encountered in the assigned position

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field required; equivalent work experience may be considered • Minimum of 5 years of experience in IT Service Management, configuration management, CMDB administration, IT asset management, infrastructure operations, or a related technology discipline • Experience leading process improvement or governance initiatives • ITIL Foundation certification preferred • ServiceNow certification, CMDB certification, or related ITSM/ITOM training preferred • Strong knowledge of ITIL practices, IT Service Management processes, configuration management principles, CMDB governance, data quality management, service mapping, discovery, and configuration item lifecycle management • Ability to lead cross-functional stakeholders, establish standards, influence process adoption, analyze data quality trends, communicate complex technical concepts, and drive continuous improvement in a complex enterprise environment • Ability to communicate in person, on the phone, and through electronic channels • Ability to use a computer frequently, including typing and sustained attention to a monitor • Ability to sit, walk, and/or stand for extended periods of time • Ability to bend and reach • For remote work, ability to maintain a secure and distraction-free setting with reliable internet; mobile hotspots are not acceptable

🏖️ Benefits

• Remote work arrangement • Secure and distraction-free remote setting required • Reliable internet connection (cable or fiber preferred; mobile hotspots not acceptable) • Reasonable accommodations may be made for individuals with disabilities • Equal Opportunity Employer, including disabled/veterans