Senior UX Researcher

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔬 UX Researcher

👻 Ghost score 10%

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SOVRA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

☁️ SaaS

🏪 Marketplace

Government • SaaS • Marketplace

SOVRA is a purpose-built procurement platform that connects government buyers and suppliers across North America. The company offers a SaaS marketplace and suite of tools to manage the public procurement lifecycle — intake and request creation, solicitation authoring and distribution, proposal management, evaluation and selection, and contract creation and lifecycle management — while emphasizing transparency and compliance. SOVRA powers Bidnet Direct, Merx and Ontopical marketplaces, reports over 1 million active vendors, $22 billion in solicitations awarded in 2025, and thousands of public entities using its solutions daily.

📋 Description

• Build a continuous UX research practice across SOVRA's buyer products as the company develops an AI-native platform • Plan quarterly research agendas with product leaders and tie them to roadmap decisions • Establish research protocols, templates, consent processes, participant recruitment and a searchable insight library • Lead generative and evaluative studies, including contextual inquiry, interviews, journey mapping, usability testing and surveys • Partner with the Data team to combine behavioral data with customer feedback and define success measures • Maintain regular contact with agency buyers and suppliers through design partners, customer groups and community sessions • Travel within North America approximately 20% of the time for site visits, contextual inquiry, user groups, planning sessions and industry events • Bring research evidence to roadmap, design and executive discussions • Facilitate workshops and co-design sessions that turn findings into decisions • Coach product managers, designers and researchers to conduct sound research independently • Make research accessible by default and help teams design to WCAG 2.2 AA and ADA • Study how buyers trust, check and correct AI features and help determine where humans remain in control • Use AI to accelerate synthesis, tagging and analysis while keeping insights traceable to participant evidence • Shape roadmap priorities, designs and launch readiness across Product, Design, Customer Experience and Data

🎯 Requirements

• 7+ years of UX research experience in enterprise SaaS or complex B2B environments • Bachelor's degree or equivalent experience • Experience building or formalizing a research practice, including research operations, participant recruitment and an insight repository • Experience working in regulated or compliance-heavy domains such as govtech, healthcare or finance • Record of research changing product and design decisions • Ability to influence across product, design and engineering without authority and translate findings into clear recommendations • Command of qualitative and quantitative research methods • Experience mentoring researchers and raising research quality across a team • Practical daily use of AI in research, with judgment on accuracy, bias and participant privacy • Authorization to work in the United States; SOVRA cannot sponsor work visas or transfers • Accessibility research with people with disabilities and assistive technology is an asset • Experience with Dovetail, Gong and PostHog is an asset

🏖️ Benefits

• Comprehensive health and medical coverage • Paid time off • Structured learning and development program • Paid parental leave

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