Customer Care and Sales Advisor – I

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies • Perform entry-level sales and support tasks within a designated region or business area • Respond to inbound customer inquiries via phone or ticketing systems • Provide personalized and thoughtful communication • Listen actively and ask questions to understand customer needs • Address requests to disconnect or remove services • Provide billing and pricing information • Resolve standard issues remotely or educate customers on resolution steps • Schedule service appointments when remote resolution is not possible • Arrange product returns or exchanges • Manage add/change/delete requests in hosted platforms • Build rapport and identify customer issues through telephone-based selling • Offer creative solutions and explain product/service benefits • Negotiate household spend and upsell additional services • Input orders accurately and efficiently • Meet or exceed weekly and monthly sales activity goals • Follow company-approved scripts • Assist with special projects as assigned

🎯 Requirements

• High School Diploma or GED • Ability to ask fact-finding questions to identify solutions aligned with customer needs • Demonstrated patience and professionalism in all customer interactions • Working knowledge of Cable One products and services • Strong communication and active listening skills • Ability to remain composed and empathetic in high-pressure situations • Ability to sit for extended periods, use hands, talk, and hear • May be required to lift up to 10 pounds • Successful background screening, drug screening, and reference check required before hire

🏖️ Benefits

• Medical, dental, and vision plans start immediately • Life insurance • Generous paid time off for vacations, holidays, and personal days • 401(k) with 100% company match (up to 5%) from day one • Group legal plan • Identity theft protection • Tuition reimbursement up to $5,250 in your first year • Community support programs across the U.S. • Recognition and awards programs • Clear advancement opportunities • Collaborative work environment