Enterprise Account Manager

🕒 September 9

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spreedly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

💳 Fintech

💰 $75M Private Equity Round on 2019-11

Consulting • Logistics • Fintech

Spreedly is a payment orchestration platform that helps merchants, merchant aggregators, and fintech companies optimize and scale their payment operations. By providing access to a wide ecosystem of hundreds of gateways, PSPs, and fraud tools across multiple currencies, Spreedly allows businesses to manage complex payment infrastructures with ease. Their platform supports billions of global transactions, offering cross-industry intelligence to enhance transaction success rates. With a focus on flexible and secure payment solutions, Spreedly stores over a billion payment methods in a PCI-Level 1 compliant vault, minimizing regulatory burdens for its users.

📋 Description

• Act as a strategic advisor and growth partner for a portfolio of high-value customers • Own retention and expansion across complex accounts • Build multi-threaded relationships across customer organizations • Align stakeholders and identify opportunities for value improvement or acceleration • Guide customers through Spreedly’s evolving open payments platform • Own a book of high-value customer accounts (~$3M+ in ARR) • Lead account planning and deliver quarterly business reviews with clear success metrics • Maintain a proactive customer engagement cadence • Collaborate cross-functionally to unblock value and influence internal roadmap decisions • Forecast retention, expansion, and potential risk within the portfolio • Analyze product usage and customer data to identify growth opportunities and risks • Drive renewal and upsell strategies, including contract structuring • Provide market and customer insights to inform GTM evolution and segmentation strategy • Contribute to customer stories, reference programs, and pricing feedback loops • Leverage AI tools for account planning, data analysis, and customer insights • Travel regularly within the United States and work aligned with US customer and stakeholder schedules

🎯 Requirements

• 3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales, with quota-carrying or expansion responsibilities • Background in payments, fintech, or infrastructure SaaS • Experience with consumption-based or API-first SaaS models • Proven track record managing $3M+ ARR with high retention and growth outcomes • Excellent communication, value-based selling, and stakeholder management skills • Operational discipline with systems like Salesforce, Clari, and account planning tools • Ability to independently manage multiple priorities while influencing cross-functional outcomes • Willingness to travel • Operational comfort in hybrid customer models (e.g., self-serve, mid-market, enterprise) • Experience in startup-to-growth SaaS stages, including operational scaling • Demonstrated success during high-growth scaling periods ($20M–$100M ARR) • Experience navigating evolving product offerings and pricing models • Currently legally authorized to work in the job location country and not require future sponsorship • Successful background and reference check required for finalist candidates

🏖️ Benefits

• Competitive salary + Equity • Outstanding Medical and Dental benefits, including 100% employer-paid options • Company-paid Life and Disability insurance • Optional vision and supplemental insurance options • Flexible Spending Accounts (FSA) • Open Paid Time Off policy • 12 weeks of paid leave for new parents • Matching 401(k) plan (5% up to $5,000 yearly) • $1,000 annual professional development stipend • Monthly home working/digital lifestyle stipend • New MacBook • One-time accessory reimbursement • Access to company-paid professional coaching service • Visits to HQ in Durham, North Carolina for remote employees