People Operations Specialist

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Spring Fertility

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Spring Fertility is a leading fertility clinic that offers a range of reproductive health services, including IVF, egg freezing, and genetic counseling. With multiple locations across the United States, Spring Fertility provides state-of-the-art facilities and personalized care to help individuals and couples on their fertility journey. Their team of experts utilizes the latest advances in reproductive medicine to deliver successful outcomes, all while maintaining a patient-centric approach. They serve a diverse demographic, including the LGBTQIA+ community, and focus on creating treatment plans tailored to each patient's unique needs. Spring Fertility is committed to innovation and excellence in fertility care.

📋 Description

• Support the consistent, accurate, and employee-centered delivery of core People Team processes across the global employee life cycle • Partner across the People Team to execute administrative workflows, manage employee transactions, and deliver a strong employee experience • Maintain knowledge of multistate employment law and legislation in operating states • Monitor and respond to employee inquiries through shared People Team inboxes, documenting, routing, and following up appropriately • Support routine policy and process interpretation, escalating complex or high-risk matters to People Partners, Legal, Benefits, or subject matter experts • Maintain and improve process documentation, department forms, job aids, and internal knowledge base content • Own assigned portions of voluntary and involuntary offboarding workflows • Process Employee Change Forms and Verifications of Employment • Maintain accurate, audit-ready employee records throughout the employee lifecycle • Support routine Leaves of Absence and Accommodation process steps confidentially • Support People Operations projects and cross-functional initiatives • Maintain HRIS accuracy and integrity; troubleshoot HRIS issues with internal teams and external vendors • Fulfill simple and recurring People Operations reporting requests with data accuracy and confidentiality • Identify opportunities to improve workflows through systems, documentation, automation, and AI • Analyze employee inquiry trends and recommend improvements to documentation, training materials, workflows, and self-service content • Process benefits transactions, including new hire enrollments and life events, and collect required documentation • Support annual open enrollment, employee communications, and issue resolution with the People Team and benefits brokers • Provide general guidance on employee benefit plans, programs, and processes • Coordinate with benefits vendors to resolve employee issues and ensure timely follow-up

🎯 Requirements

• Bachelor’s degree • 3+ years of directly related experience • Exceptional communication skills • Service-oriented approach • Project management skills • Knowledge of multistate employment law and legislation • HRIS administration and troubleshooting experience • Ability to handle confidential employee records and benefits information accurately • Flexibility to work across different time zones

🏖️ Benefits

• Competitive medical, dental, and vision plans • Paid time off to recharge and enjoy personal time • Access to BetterHelp therapy sessions for mental and emotional wellness • Commuter benefits • Discounted rates on home, auto, and pet insurance • 401(k) with up to a 4% company match • Comprehensive fertility and parental leave benefits • Career development opportunities in a fast-growing organization • Employer-paid life and disability insurance