Lead Technical Consultant

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $134k - $223k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Serve as the dedicated trusted advisor for Dell stakeholders • Build relationships across business, operations, analytics, and technical teams • Conduct regular consultation sessions to understand evolving priorities and strategic initiatives • Translate business objectives into scalable platform solutions and measurable outcomes • Advocate for customer success while balancing platform capabilities and best practices • Maintain deep expertise across Sprinklr products, integrations, APIs, reporting, listening, AI, and workflow capabilities • Provide technical validation before engaging Product or Engineering teams • Research capabilities, API documentation, product limitations, and configuration options before escalating enhancement requests • Articulate customer requirements into actionable business and technical use cases • Design reporting solutions, measurement frameworks, KPIs, dashboards, and operational reporting strategies • Develop scalable approaches for sentiment analysis, influencer monitoring, executive reporting, paid media performance, customer engagement analytics, and cross-channel insights • Drive adoption of efficient reporting practices and automation opportunities • Monitor industry trends, competitor platforms, AI innovations, and digital engagement technologies • Anticipate customer needs and recommend solutions proactively • Partner with Product teams to communicate strategic customer perspectives and emerging trends • Identify performance, configuration, workflow, and adoption opportunities • Develop improvement plans and actionable recommendations • Analyze platform usage patterns and recommend efficiency improvements • Lead strategic monitoring and alerting reviews • Review alert architecture and types; identify noisy, redundant, or ineffective alerts • Recommend improvements to severity, threshold, and alert lifecycle configuration • Evaluate AI-powered alerting and summarization capabilities • Develop competitor intelligence and awareness monitoring programs • Define scalable monitoring best practices • Provide guidance on integrations and connector strategies • Lead architecture reviews and solution design discussions • Assess platform adoption and integration effectiveness • Review API usage and best practices • Support global deployment planning and complex technical initiatives • Partner with Engineering and Product teams on advanced technical solutions

🎯 Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, Analytics, Marketing, or related discipline • 8+ years of enterprise SaaS, consulting, customer success, managed services, or technical account management experience • 5+ years working directly with Sprinklr or comparable enterprise CX platforms • Expertise in Social Listening, Reporting & Analytics, API Integrations, Workflow Automation, Enterprise Customer Engagement Platforms, Data Visualization, and Digital Customer Experience Solutions • Strong executive communication and presentation skills • Proven success influencing stakeholders across technical and business audiences • Ability to work independently within highly visible strategic accounts • Sprinklr certifications across multiple solution areas preferred • Experience supporting Fortune 100 or Fortune 500 customers preferred • Technical Account Management experience preferred • Familiarity with AI-driven workflows and analytics platforms preferred • Experience designing enterprise reporting frameworks preferred • Knowledge of social media, influencer marketing, customer care, and listening programs preferred • Experience with enterprise integrations and API ecosystems preferred • Must sit in the CST or EST time zones

🏖️ Benefits

• Voluntary healthcare coverage for employees and families where applicable • Paid time off • Open Mentoring Program • 401k plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage • Discretionary bonus plan, depending on role • Commission plan, depending on role • Equity plan, depending on role