Employee Benefits Client Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $66k - $96.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 0%

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The Standard

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1906

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

The Standard is a comprehensive provider of insurance, retirement, and investment products and services, targeting individuals, families, businesses, and organizations. Based in Portland, Oregon, and part of the StanCorp Financial Group, Inc. , The Standard offers products such as life and disability insurance, annuities, vision and dental coverage, and retirement plans. Their solutions aim to facilitate financial wellness and enable effective benefits administration, catering to clients of all sizes. The company is renowned for its people-first commitment and innovative partnerships, contributing to a seamless customer experience.

📋 Description

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries • Administer life, disability, and leave claims, including coordination of paid parental leave and death claims • Assist employees with filing claims • Resolve escalations related to claims, billing, and contract interpretation • Partner with HR and Benefits teams across multiple locations • Provide reporting on claims status, outstanding items, and Evidence of Insurability • Support Evidence of Insurability tracking • Ensure accurate premium administration and contract interpretation • Coordinate customer service, claims, and coverage issue resolution • Contribute to process improvements that enhance the customer experience and support business retention

🎯 Requirements

• Bachelor’s degree in business or related field, or equivalent combination of education and experience • 3+ years of experience in leave management, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance • Experience managing claims processes and resolving complex customer inquiries • Experience in Oracle or other Benefits Administration programs • Strong knowledge of benefit contract interpretation and premium administration • Ability to manage multiple stakeholders and business units • Strong verbal communication skills with a focus on empathy and customer service • Proficiency in Microsoft Excel • Experience coordinating projects and cross-functional work • Experience supporting group life, disability, and leave programs in a corporate or insurance environment • Ability to work eastern time zone hours between 8:00am and 5:00pm • Successful completion of criminal background investigation and employment, education, and licensing verification • Must be bondable

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) plan with matching company contributions • Annual incentive bonus plan • Generous paid time off • 11 holidays • 2 wellness days annually • 8 volunteer hours annually • PTO increases with tenure • Opportunities for career growth and advancement • Paid parental leave • Adoption/surrogacy assistance • Employee giving program that double matches donations to eligible nonprofits and schools