Manager, End User Services

Job not on LinkedIn

🔥 3 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $97.8k - $186k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Standard

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1906

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

The Standard is a comprehensive provider of insurance, retirement, and investment products and services, targeting individuals, families, businesses, and organizations. Based in Portland, Oregon, and part of the StanCorp Financial Group, Inc. , The Standard offers products such as life and disability insurance, annuities, vision and dental coverage, and retirement plans. Their solutions aim to facilitate financial wellness and enable effective benefits administration, catering to clients of all sizes. The company is renowned for its people-first commitment and innovative partnerships, contributing to a seamless customer experience.

📋 Description

• Lead delivery of employee-facing IT services across a global enterprise, including Service Desk, Onsite Support, and Access Management • Lead and develop an internal team of service delivery professionals • Govern delivery partner accountability, performance, and service transformation • Develop customer-centric service roadmaps, forecasts, and lifecycle planning • Oversee daily operations across the service portfolio • Manage escalation resolution and root cause analysis • Ensure access control compliance in partnership with internal and external audit • Build influential partnerships with business leaders, VIPs, technical teams, and vendors • Set service standards and govern operational excellence of delivery partners • Manage escalations and VIP support • Build strong partnerships within IT and the business to design a positive technology experience

🎯 Requirements

• Bachelor's degree in Information Technology, Business, Computer Science, or a related field; or an equivalent combination of education and relevant experience • 7+ years of progressive experience in global IT service delivery, end user support, or digital workplace services, including service desk, onsite support, access management, and IT depot • 5+ years establishing and governing vendor performance through service agreements, SLAs, and continuous improvement initiatives • 3+ years of people leadership experience, including coaching, developing, and managing technical teams • Experience creating service strategies, roadmaps, budgets, and operational plans • Strong empathic communication and relationship management skills • Ability to influence stakeholders across business and technology teams • Availability for occasional domestic and international travel • ITIL, identity, or security certification preferred • Experience operating in a regulated industry supporting IT control frameworks preferred • Must pass criminal background investigation and employment, education, and licensing verification • Must be bondable

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) plan with matching company contributions • Annual incentive bonus plan • Paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually • PTO increases with tenure • Career growth and advancement opportunities • Paid parental leave • Adoption/surrogacy assistance • Employee giving program that double matches donations to eligible nonprofits and schools • Supportive, responsive management approach