Senior Prod. Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Implement and support product-related activities focused on customer needs, product performance, and reliable service • Analyze and troubleshoot product and listing issues, document resolutions, and escalate high-impact or non-routine matters • Create and manage product listings across Amazon, eBay, Newegg, Walmart, Target, and other third-party marketplaces • Own product quality scores across third-party marketplaces and respond to changing e-content requirements affecting search placement and performance • Create search-friendly product titles, descriptions, and content to improve accuracy, consistency, and discoverability • Validate titles, units of measure, short and full descriptions, and other e-content fields against the selling unit of measure • Interpret marketplace content requirements, map them to standard CHUB fields, and determine when custom fields are needed • Collaborate across teams to enhance product features, address customer feedback, and improve support processes and tools • Provide administrative support to order processing and customer support teams • Help reduce service downtime and improve product reliability

🎯 Requirements

• Bachelor’s degree in a relevant field, or an equivalent combination of training and experience • 3+ years of related experience in product support or a similar role within a direct-to-consumer or wholesale business, including e-commerce operations and third-party marketplace product listings • Experience creating, managing, and maintaining product content for marketplaces such as Amazon, eBay, Newegg, Walmart, or Target • Experience using Microsoft Excel to organize, analyze, or maintain product or e-content data • Experience troubleshooting basic to moderately complex product, content, customer service, or technical issues • Experience interpreting third-party marketplace content requirements • Experience following documented procedures, policies, and escalation paths • Practical, solutions-oriented approach to product and listing challenges • Clear communication and strong interpersonal skills • Ability to work independently and collaboratively • Adaptability and eagerness to learn new products, technologies, marketplaces, and processes • Strong organization and ability to prioritize multiple responsibilities in a fast-paced environment • Professional, flexible, and customer-focused approach • Commitment to continuous improvement in product support, content quality, and customer service

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Group • Flexible PTO (22 days) • Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs