Client Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $48k - $55k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

StarRez, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏠 Real Estate

💰 Private Equity Round on 2022-01

SaaS • Real Estate

StarRez, Inc. is a comprehensive resident and property management software provider designed to help create thriving residential communities. The company offers a range of solutions tailored for various types of accommodation including higher education, student property management, build-to-rent, co-living, multi-family housing, staff housing, and boarding schools. StarRez provides features such as powerful reporting and analytics, security-focused solutions, roommate matching, communication tools, automated billing, and community engagement programs. They are committed to enhancing the resident experience with scalable, flexible, and secure management solutions.

📋 Description

• Identify key stakeholders and decision-makers at prospective institutions and property groups • Lead onboarding and implementation support for new clients • Conduct regular 30-, 60-, and 90-day check-ins with new clients to ensure smooth adoption • Engage existing clients to support renewals and drive long-term partnerships • Maintain detailed and up-to-date records of activities in the CRM system • Participate in regular internal meetings, including team updates and 1:1 check-ins • Collaborate with sales and operations teams to deliver an outstanding customer experience • Report to the Team Lead, Customer Success

🎯 Requirements

• 1+ year of experience in customer service or client-facing roles • Strong verbal and written communication skills • Excellent relationship-building and interpersonal abilities • Detail-oriented with strong analytical and problem-solving skills • Comfortable working independently in a remote environment • Experience using CRM tools such as Salesforce or HubSpot • Background in real estate, student housing, or higher education preferred • Understanding of the off-campus housing market or university partnerships preferred • Experience supporting SaaS or technology platforms preferred

🏖️ Benefits

• Full benefits including health care • Paid time off • Life insurance • 401k plan with company match for eligible team members • Supportive team environment with learning and development opportunities • Opportunity to work at a well-established company in business for over 30+ years • Supportive, caring, high-performing team environment