Executive Client Partner

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stitch

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Stitch is a specialized consultancy for marketing teams that utilize Braze, a leading customer engagement platform. The company provides comprehensive support in implementing, migrating, and optimizing marketing strategies using Braze, acting as an integral extension of clients' teams. Stitch prides itself on deep expertise in the martech landscape and collaborates with marketers to enhance their customer engagement programs, unlocking the potential for creative and data-driven marketing initiatives. As a trusted partner, Stitch focuses on helping businesses harness the full potential of Braze for transformative customer interactions.

📋 Description

• Lead the overall commercial performance and profitable growth of an approximately $25M client portfolio managed through a team of Client Partners and Senior Client Partners • Deliver disciplined account planning, pipeline development, and risk mitigation to ensure predictable, sustained portfolio growth and exceed Net Dollar Retention targets • Lead or provide senior oversight for complex pricing, negotiations, renewals, expansions, and multi-year programs • Establish growth strategies and accountabilities across the portfolio and ensure plans translate into measurable outcomes • Maintain portfolio-level forecasting accuracy and identify risks, gaps, and growth opportunities • Serve as executive sponsor across the portfolio and build trusted relationships with senior stakeholders • Lead or support transformation-level conversations that shape client strategy, demonstrate business value, and identify growth opportunities • Serve as the senior escalation point for strategic, commercial, or delivery challenges • Partner with Delivery leadership on financial health, staffing alignment, delivery quality, and client outcomes • Collaborate with Sales, Strategy, and Marketing on go-to-market strategy, new offerings, and organizational capabilities • Facilitate portfolio-level cohesion and communication • Lead, coach, and develop Client Partners and Senior Client Partners • Establish commercial rhythms including pipeline reviews, account planning, forecasting, and performance reviews • Develop and scale training, playbooks, tools, and AI-enabled ways of working • Create operating structure and clarity across a complex portfolio • Deliver candid feedback that reinforces accountability, trust, and team engagement • Contribute to enterprise initiatives and leadership-level planning advancing Stitch’s commercial strategy and growth

🎯 Requirements

• 15+ years of experience in commercial leadership, client strategy, martech consulting, or enterprise account management • Demonstrated success leading and growing a large, complex client portfolio—ideally $20M+—with accountability for retention, expansion, profitability, forecasting, and the performance of other client leaders • Exceptional executive communication, presence, and influence, with demonstrated ability to lead complex client conversations, navigate conflict, negotiate favorable commercial terms, and build alignment among senior stakeholders • Proven success building, coaching, and holding high-performing client-facing teams accountable for commercial outcomes • Strong understanding of financial metrics, deal economics, and the effective management of portfolio-level profitability • Strong martech and customer-engagement credibility, with the ability to connect client strategy, data, technology, delivery, and commercial outcomes • Experience developing and presenting executive-level growth strategies, solution recommendations, and business cases that influence client investment and expansion decisions • Demonstrated ability to create operating structure, make decisions, and mobilize teams through ambiguity, competing priorities, organizational change, and complex client environments • A hands-on leadership style combined with the judgment to coach and enable account leaders rather than take over their responsibilities • A leadership approach that combines candor and high standards with respect, self-awareness, and the ability to build trust across different working styles • Ability to move quickly, manage multiple priorities, and adapt to a rapidly changing and growing market • Ability to travel up to 25% • Eligibility to work in the United States without visa sponsorship now or in the future

🏖️ Benefits

• Flexible PTO policy • Paid Sick Time • Medical, dental, vision, and life insurance • Monthly tech stipend • Paid parental leave • Paid bereavement leave • Mental well-being support • In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana