Customer Experience Manager – Standalone Parcel

🕒 September 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stord

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💼 Consulting

🍽️ Food & Beverage

🏥 Healthcare

Consulting • Food & Beverage • Healthcare

Stord is a company that provides cloud supply chain solutions for direct-to-consumer (DTC) and omnichannel brands, specializing in fulfillment, last-mile delivery, and inventory management. By integrating best-in-class software with physical logistics operations, Stord aims to enhance the consumer experience from pre-purchase to post-delivery. The company supports over $5 billion in commerce annually and offers services such as order management, shipment protection, and inventory planning to streamline supply chains and improve brand loyalty. Stord also serves a wide range of industries, including health & beauty, nutrition & supplements, and apparel & accessories.

📋 Description

• Act as the main liaison for Stord Parcel customers, ensuring business alignment and addressing shipping and logistics needs • Partner with customers to optimize delivery experience, focusing on delivery speed, shipping costs, and carrier performance • Guide customers through integration of their systems with the Stord Parcel platform • Advise customers on the US domestic parcel landscape, rate optimization, and carrier diversification • Lead and coordinate customer business reviews, providing strategic insights to enhance service outcomes and customer loyalty • Audit parcel invoices, track outstanding accounts receivable, and resolve financial discrepancies • Collaborate with Product and Engineering teams to provide feedback influencing the Stord Parcel technology roadmap

🎯 Requirements

• Proven experience in customer experience or account management, specifically within Supply Chain, Warehouse Fulfillment, or Ecommerce • Strong understanding of parcel shipping logistics, including carrier management (FedEx, UPS, USPS), sortation, and last-mile delivery • Familiarity with Warehouse Management Systems (WMS), API integrations, and CRM tools like Salesforce • Ability to analyze complex shipping data and financial concepts to craft a compelling ROI and business case for service improvements • Exceptional relationship-building skills with the ability to manage multiple priorities in a fast-paced environment • Familiarity with service-level agreements (SLAs) and operational metrics • Background in business transformation initiatives or process optimization • Proficiency in CRM or customer service management tools

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