WFE Operations Support Rep, Bilingual – Spanish

🔥 7 minutes ago

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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

📋 Description

• Staff an inbound phone queue during established hours of operation • Monitor inbound email and Live Chat interactions during hours of operation • Provide direct support for students with technical issues • Track prospect and student interactions in CRM and email systems • Serve as first point of contact and direct users to the appropriate team or individual • Provide administrative support for platform processes • Process exception requests as needed • Help prospective students navigate the platform • Resolve technical issues and triage general benefit and education questions • Process request tickets and administrative activities

🎯 Requirements

• Strong verbal and written communication skills • Ability to work on multiple tasks simultaneously despite frequent interruptions • Ability to learn and follow standard operating procedures and practices • Proficiency with case management tools; Salesforce is a plus • Ability to solve technical issues via phone, email, and online tools • Ability to remain calm and courteous under pressure and navigate tense situations • Proficiency in speaking and writing Spanish and English • Call center and customer service experience required • Proficiency with computers, software applications, and phone systems • Post-secondary education industry experience is a plus • Bilingual English/Spanish speaking required • Must be able to travel occasionally if a business need arises • Must be able to meet critical thinking and problem-solving aspects aligned to job duties • Must effectively communicate with co-workers • Must be able to work more than 40 hours per week when business needs warrant • Able to access information using a computer

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay for eligible non-exempt employees • Reasonable accommodations for travel limitations • Schedule-related accommodations may be considered