Patient Experience Coordinator

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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Sunrise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

🤖 Artificial Intelligence

🔧 Hardware

💰 $29.4M Venture Round - Sunrise on 2025-09

Healthcare • Artificial Intelligence • Hardware

Sunrise is a medical device company that provides a single‑sensor home sleep apnea test using mandibular jaw movement (MJM) bio-signals to diagnose obstructive sleep apnea and related sleep-disordered breathing. Their 8‑gram wearable sensor, paired with an AI‑scored reporting platform and a healthcare professional portal, delivers rapid, clinically validated results for use by clinicians; the technology has FDA De Novo clearance, NICE recommendation for home diagnosis, and multiple peer‑reviewed validations against polysomnography.

📋 Description

• Serve as a primary point of contact for patients through phone, email, and in-app messaging. • Work within a tech-enabled, AI-supported care environment. • Partner with Care Coordination, Billing, Clinical Operations, and other cross-functional teams to ensure coordinated patient support. • Resolve non-clinical patient inquiries while delivering a positive, patient-centered experience. • Escalate clinical, billing, or patient access concerns to appropriate teams. • Maintain accurate documentation of patient interactions in accordance with established workflows and HIPAA requirements. • Prioritize multiple patient conversations while meeting service level expectations. • Identify recurring patient concerns and trends and bring process improvement opportunities to the Customer Success Manager. • Contribute to operational initiatives improving patient satisfaction, communication quality, and organizational performance.

🎯 Requirements

• 2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role. • Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence. • Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams. • Confidence using digital communication tools, healthcare technology, and patient engagement platforms. • Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows. • Genuine commitment to improving patient experience. • Operational and automation mindset. • Availability to work Pacific Time or Eastern Time (PST or EST) business hours. • Must comply with HIPAA documentation requirements.

🏖️ Benefits

• Meaningful work that directly improves peoples’ lives • Be part of an international team across the US, France, Belgium • Annual team offsite • Comprehensive health benefits (medical, dental, vision) • FREE One Medical membership • 401(k) with company match • 20 days PTO + 10 paid holidays + 80 hours paid sick leave • Internet stipend

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