Outbound Sales Representative

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Conduct outbound sales calls to prospective patients or members using a power dialer or similar outbound calling technology • Engage prospects in sales-oriented conversations focused on driving enrollment and program participation • Educate prospects on healthcare program benefits, eligibility requirements, and enrollment processes • Identify prospect needs and address objections to convert outreach efforts into successful enrollments • Accurately document call outcomes, prospect information, and enrollment status in the CRM system • Meet or exceed individual and team enrollment targets and performance-based incentive goals • Follow compliance and regulatory guidelines applicable to healthcare outreach and enrollment activities • Collaborate with team leads and account stakeholders to refine outreach scripts and improve conversion rates • Maintain up-to-date knowledge of healthcare program offerings, enrollment criteria, and industry regulations • Adapt to evolving program requirements, scripts, and processes in a fast-paced, startup-minded environment • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of healthcare enrollment processes, sales techniques, and industry best practices through training and learning initiatives • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues

🎯 Requirements

• 2+ years of customer-facing support experience • Minimum of one (1) to two (2) years of experience in outbound sales, telesales, or a healthcare enrollment role within an outsourced services environment • Strong sales orientation, with the ability to engage prospects in persuasive, needs-based conversations • Comfortable working in a performance- and incentive-driven environment, with a results-oriented mindset • Experience with outbound dialer technology and CRM systems for call tracking and enrollment documentation • Excellent verbal communication skills, with the ability to build rapport and trust with prospective patients or members • Working knowledge of healthcare enrollment processes, eligibility requirements, or related program guidelines, a plus • Strong adaptability, with the ability to thrive in a fast-paced, evolving environment and adjust quickly to changing scripts or program requirements • Ability to operate as an extension of the client's team, maintaining professionalism and alignment with client expectations • Strong problem-solving skills, with the ability to address prospect objections and concerns effectively • Genesys experience/knowledge (power dialer) preferred