Channel Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SysAid

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

💰 $30M Private Equity Round on 2018-11

API • Artificial Intelligence • SaaS

SysAid is a next-generation help desk and IT service management (ITSM) platform that integrates generative AI technology to enhance IT management. With features like AI-powered chatbots and comprehensive asset management, SysAid automates workflows and streamlines operations to improve productivity and user experience. Trusted by over 10 million users globally, SysAid empowers organizations across various sectors by providing exceptional support and efficient ticketing systems, ensuring that IT services run smoothly and effectively.

📋 Description

• Own 15-25 signed and prospective partners across an assigned territory • Run the activation playbook from signed agreement to first registered deal in 45 days or less • Execute monthly and quarterly structured engagement with partners • Continuously classify the portfolio as active, at-risk, or dormant and intervene before partners go dark • Recruit 3-4 net-new IPP-qualified partners per quarter to fill geographic and vertical gaps • Own partner-sourced pipeline generation in the territory • Work with SysAid AEs on co-sell deals, helping partners close their first deal and become independent • Register all deals in SFDC with complete field data • Support competitive situations involving ServiceNow displacement, Halo comparisons, and Freshservice takeouts • Own the new partner onboarding experience, including value proposition, product demo, and deal registration process • Ensure every active partner can independently demo Agentic AI and Copilot capabilities • Surface partner feedback on value proposition, competitive positioning, and product gaps for the V2 program build • Maintain SFDC deal, activity, and partner data at 95%+ field completion • Report partner health weekly, including active ratio, deal registration velocity, partner engagement, and at-risk flags • Contribute to the playbook by documenting what works, what does not, and what should change

🎯 Requirements

• 3-5+ years in channel sales, partner management, or a multi-stakeholder commercial role • Experience with technology resellers, VARs, or MSPs in a B2B SaaS context • Carried a revenue number tied to a partner network and hit it • Salesforce as a sales system, not just a database; knowledge of clean pipelines and the importance of accurate CRM data • ITSM or IT management familiarity is a strong advantage, not a requirement • Every deal has a next step, a close date, and an honest stage • Proactive communication with partners • Ability to document, escalate, and follow up on partner feedback • Comfort with ambiguity and creating structure where none exists