AI Deployment Strategist, Solutions Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $165k - $207k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

💰 $230M Series D on 2021-08

B2B • AI • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Own the AI Lifecycle: Lead end-to-end customer engagements, from initial discovery and strategic scoping to hands-on deployment, value realization, and executive readout. • Be a Strategic Consultant & Thought Leader: Act as the primary technical advisor and consultant for our customers. Lead workshops, cut through the industry hype to guide their AI strategy, and build trust-based relationships with senior stakeholders by connecting technical capabilities to tangible business outcomes. • Design & Build AI Agents: Dive deep into customer workflows to design, build, and iterate on AI agents. While you will partner closely with our Forward Deployed Engineering team on complex integrations, you are expected to have the hands-on ability to configure and deploy agents yourself. • Develop the Playbook: You are building our deployment motion from the ground up. You will be responsible for creating and refining the playbooks, best practices, and processes that will scale our AI program. • Drive Business Impact: Identify and prioritize high-impact use cases that generate clear, decision-ready signals tied to business value. Your success is measured by the outcomes you deliver for our customers and the growth you drive for Talkdesk. • Shape the Product: Act as the voice of the customer, providing a tight feedback loop to our Product and Engineering teams to help shape the future of our AI platform.

🎯 Requirements

• 3+ years of experience in a customer-facing, technical role such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management. • Consultative AI Expertise: A consultative approach and the ability to act as an AI thought leader—educating customers on market trends, best practices, and the transformative potential of agentic AI. • A proven track record of taking ownership over complex, ambiguous projects and delivering measurable results in a fast-paced environment. • Strong technical aptitude with hands-on experience deploying AI, automation, or enterprise SaaS solutions. Direct experience with AI agents, LLMs, and related frameworks is a must. • Exceptional communication and presentation skills, with the ability to command a room, articulate complex technical concepts to both technical and executive audiences, and drive alignment. • A "seller mindset" with commercial instincts; you are comfortable engaging in deal conversations and are motivated by driving customer value and expansion. • High-agency and a "first principles" approach to problem-solving. You can see what needs to be done and have the bias for action to do it without being asked.

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off for exempt employees • Accrual-based paid time off for non-exempt employees • 14 paid holidays each year • Uncapped paid sick leave for exempt employees