Care Coordinator Manager

🕒 October 5

🗽 New York – Remote

🗽 New York – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talkspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

👥 B2C

🤖 Artificial Intelligence

💰 $300M Post-IPO Equity - Talkspace on 2021-06

Healthcare • B2C • Artificial Intelligence

Talkspace is an online mental health platform that connects individuals with licensed therapists and psychiatric providers for therapy and medication management. The service offers a range of treatments (individual, couples, LGBTQIA+ therapy, teen and senior therapy, therapy for military and veterans, etc. ), unlimited messaging therapy, and psychiatry/medication management including common psychiatric medications. Talkspace accepts many major insurers (Aetna, Anthem, Cigna, Optum, TRICARE, Blue Cross Blue Shield, Medicare/Medicare Advantage), provides tools for clinicians and organizations, and offers AI-supported mental health features (Tee by Talkspace).

📋 Description

• Lead, manage, and develop a team of Care Coordinators supporting patients throughout their care journey. • Establish performance expectations, provide coaching and feedback, and support team professional development. • Monitor productivity, quality, patient engagement, call completion, outreach, and follow-through metrics. • Ensure consistent application of care coordination workflows, processes, and patient engagement standards. • Oversee patient activation, lead-up paperwork, appointment preparation, first-30-day engagement, missed-appointment follow-up, discharge support, and continuity of care. • Identify patients requiring escalation or transition to a higher level of care and coordinate transitions with Talkspace providers, patients, and UHS facilities. • Establish and monitor team success metrics, HEDIS-related measures, performance goals, and improvement action plans. • Partner with Clinical and Quality teams on standardized escalation, step-up care, and care coordination workflows. • Collaborate with Product, Clinical, Quality, Network Strategy, Operations, and Network teams to improve patient workflows and care coordination capabilities. • Provide operational and user insights for care coordination tools and technology, including a Care Coordinator-specific referral-tool workflow. • Identify opportunities to leverage technology, automation, and improved workflows. • Communicate operational needs, performance trends, challenges, and opportunities to stakeholders. • Coordinate cross-functional initiatives and follow through on action items and deliverables. • Provide operational and strategic support to Network Strategy and Client Experience teams; perform other related duties as assigned.

🎯 Requirements

• Active, independent clinical (social work, counseling, etc) licensure with 3-5 years of clinical experience preferred. • 3+ years of experience in healthcare operations, care coordination, patient engagement, case management, project management, or a related field required. • Experience managing teams responsible for patient or member outreach and engagement. • Strong understanding of patient care journeys, care transitions, and coordination between levels of care. • Experience developing or improving operational workflows, processes, and team procedures. • Experience using performance metrics and data to monitor team effectiveness and identify opportunities for improvement. • Strong organizational and project management skills, with the ability to manage multiple priorities and initiatives simultaneously. • Strong critical thinking, problem-solving, and decision-making skills. • Ability to identify operational challenges, anticipate barriers, and develop practical solutions. • Excellent written and verbal communication skills, with the ability to effectively communicate with patients, providers, facility stakeholders, and internal teams. • Comfortable working cross-functionally with Clinical, Quality, Product, Network, and Operations teams. • Highly detail-oriented with a strong focus on accuracy, accountability, and follow-through. • Ability to work independently and take ownership of initiatives from planning through implementation. • Comfortable working in a fast-paced, evolving healthcare environment and adapting to changing priorities. • 1+ years of people management or demonstrated experience leading and developing teams preferred. • Experience working within healthcare systems, behavioral health, telehealth, or a distributed provider network preferred. • Familiarity with HEDIS measures, patient engagement metrics, or other healthcare quality measures preferred.

🏖️ Benefits

• Comprehensive Medical, Dental and Vision plans • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

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