Head of Delivery, AI Operations

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $156k - $234k / year

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Manage delivery of AI services including data collection and annotation, adversarial testing, and AI content safety moderation • Lead a global team of Operations Managers to deliver AI services on time, within budget, and to customer quality expectations • Partner with Sales Enablement and Business Development to scope, solution, and land proposals for new client opportunities • Design and oversee specialized operations protocols across full-time employee, remote worker, and freelance worker delivery models • Partner with Quality, Training, PMO, Sales, Product, and Engineering teams to advance automation and delivery quality • Foster a high-performance culture of continuous learning and improvement • Drive testing, iteration, and scaling of efficient, results-driven workflows • Provide thought leadership on project delivery and collaborate with customers to define and deliver high-quality outputs • Oversee development of new production protocols across projects

🎯 Requirements

• 7+ years of Operations leadership experience • Experience within organizations providing HITL, RLHF, and evaluation services • Deep understanding of LLMs, Generative AI workflows, and multi-modal data structures including video, spatial, and sensor fusion • Strong interest and commitment to learning about Robotics and Physical AI technologies • Strong communication and leadership skills • Track record of managing teams in a high-velocity environment • Ability to tackle ambiguous problems through testing, iterating, and scaling solutions • Strong analytical skills and ability to derive actionable insights from complex data

🏖️ Benefits

• Competitive industry salaries • Medical, dental, and vision insurance • 401(k) with company match • Paid time off including vacation, sick leave, and holidays • Inclusive environment • Professional growth and internal mobility opportunities