Director, Human Resources Operations

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

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The Community Solution Education System

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

📚 Education

🤝 Non-profit

🏥 Healthcare

Education • Non-profit • Healthcare

The Community Solution Education System is a nonprofit network of six colleges and universities dedicated to enhancing educational access and success for underserved communities. Through a collaborative approach known as the 'One System' model, they focus on fostering academic achievement and providing diverse educational opportunities. The system trains future professionals in critical fields such as healthcare, law, and education, positively impacting both students and their communities.

📋 Description

• Lead day-to-day Human Resources Operations and service delivery • Provide direct leadership, coaching, development, and performance management to Senior HR Generalists and HR Generalists • Establish operational priorities, service expectations, escalation practices, and accountability across HR Operations • Ensure HR policies, procedures, and standard operating procedures are implemented consistently • Improve service delivery, strengthen controls, streamline practices, and reduce unnecessary administrative processes • Monitor operational metrics, trends, service needs, and recurring challenges for continuous improvement • Lead support across the full employee lifecycle, including workforce needs, recruitment, hiring, onboarding, employment changes, performance management, development, employee relations, and separation • Serve as the primary operational escalation point for complex employee relations matters • Oversee investigations, corrective action, conflict resolution, performance management, and separations • Partner with institutional HR leaders to identify shared solutions, consistency opportunities, and system-wide HR standards • Provide HR leadership for reorganizations, restructures, position changes, workforce transitions, and other organizational initiatives • Lead operational administration of compensation programs, including job evaluation, market pricing, salary recommendations, promotional increases, and compensation analysis • Partner with Benefits leadership on benefits, retirement, leave, accommodations, and employee relations matters • Connect operational trends and organizational needs with workforce development, engagement, leadership development, and talent initiatives • Partner with HR Systems & Technology on automation, reporting, workflow improvement, system enhancements, and employee self-service • Use HR data and people analytics to identify trends and inform operational recommendations • Promote collaboration, accountability, service, continuous improvement, and shared responsibility across Human Resources • Independently resolve routine and complex HR operational matters and escalate significant risks or enterprise decisions to the Vice President of Human Resources • Report to the Vice President of Human Resources and lead a team of two Senior HR Generalists and one HR Generalist

🎯 Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field required • Minimum of 8–10 years of progressively responsible Human Resources experience • Minimum of 3–5 years of HR leadership or management experience • Significant experience in employee relations, HR operations, and consultative Human Resources support required • Experience supporting the full employee lifecycle, including talent acquisition, onboarding, employee relations, performance management, and separation • Demonstrated experience leading and developing HR professionals and collaborating across decentralized or matrixed environments • Advanced knowledge of Human Resources operations, employee relations, employment practices, and HR compliance • Strong understanding of the full employee lifecycle and consultative HR practices • Knowledge of compensation, talent acquisition, performance management, workforce planning, benefits, and leave practices • Strong understanding of organizational change and workforce transition processes • Demonstrated ability to assess complex employee and organizational matters and exercise sound judgment • Ability to collaborate and influence across decentralized or matrixed organizations without relying on direct authority • Strong communication, consultation, conflict resolution, and relationship-building skills • Strong project management, prioritization, and continuous improvement capabilities • Experience with Workday and other HR technology for data-informed decision-making • Ability to travel up to 20% • Ability to effectively perform responsibilities in a remote work environment and maintain availability during established business hours • Master's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred • Experience supporting organizational restructuring, workforce planning, and complex employment matters strongly preferred • Experience working within a multi-location, multi-state, higher education, system-based, or similarly complex organization preferred

🏖️ Benefits

• Generous compensation and benefits package • Generous paid time-off • Medical and dental insurance coverage • Life and disability insurance • Retirement plan with employer contribution • Multiple flexible spending accounts • Tuition reimbursement • Remote work environment • Opportunity to work for a leader in the field of education