Capabilities Manager, Sales

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $72.3k - $117.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Drive training, onboarding, change management, business readiness, and sales enablement initiatives across the Home Lending Group • Lead, develop, and coach colleagues training and upskilling new hires and existing Phone Mortgage Loan Officers and Sales colleagues • Develop, consult on, and deliver home lending training materials and maintain support materials • Demonstrate mortgage techniques through live demonstrations for new hires • Lead onboarding, training, and upskilling strategies with cross-functional stakeholders • Coach and train representatives, loan officers, sales managers, leaders, coaches, and store colleagues • Meet with leadership to establish priorities and present service and sales enhancements • Research and resolve escalated business problems and evaluate learning and engagement gaps • Develop, update, and maintain approved training materials • Oversee assigned contact center or retail store program activities • Design and execute communications for home lending programs, product changes, new-hire programs, policies, and procedures • Serve as subject matter expert on special projects and represent the business in executive-level meetings • Manage assigned new hires during the training period • Facilitate training classes and upskilling sessions • Provide daily leadership and coaching on processes, policies, loan pipeline management, and performance concerns • Partner on loan officer recruitment and selection • Ensure policy and procedure adherence, sales and compliance requirements, customer experience, and productivity expectations • Support TD Bank’s mission, strategic goals, quality initiatives, service standards, audit, regulatory, and compliance requirements • Deliver customer experience, sales and service performance, compliance, employee engagement, retention, and ongoing performance improvement outcomes

🎯 Requirements

• Bachelor’s degree or relevant work experience • 6+ years of related contact center and coaching experience • 3+ years of residential mortgage or consumer lending loan experience • Extensive knowledge of residential loan origination and products, including jumbo, FHA, VA, and niche products • Knowledge of residential mortgage industry trends, products, and services • Excellent oral and written communication and coaching skills • Ability to communicate effectively with all levels of management • Excellent PC skills and familiarity with standard office equipment • Ability to work in a fast-paced, dynamic environment • Detail-oriented, self-motivated, with excellent organizational, analytical, and decision-making skills • Knowledge of regulatory, investor, and departmental policies for compliance and residential lending laws • Knowledge of CRA products and industry • Knowledge of Capital Markets pricing requirements • Ability to multitask effectively • Ability to structure loan requests creatively • Ability to coach, mentor, and provide constructive feedback • Proficiency in the role of Mortgage Loan Originator (MLO) • Ability to identify complex onboarding-program problems amid ambiguous factors • Demonstrated leadership experience • Preferred classroom facilitation and/or training experience • Strong relationship management and influencing skills • Ability to succeed in a highly matrixed environment • Demonstrated strategic and creative thinking • Collaborative approach to business solutions • Must be eligible for employment with a covered financial institution under Regulation Z • Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act • Satisfactory criminal background check and credit report check • Required applicant statements/certifications regarding administrative, civil, and/or criminal findings • Occasional domestic and international travel • Continuous ability to perform sedentary work, perform multiple tasks, operate standard office equipment, sit, concentrate, read, write, type, comprehend instructions, present information, interpret data, and perform basic arithmetic

🏖️ Benefits

• Base salary of $72,280 - $117,520 USD • Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations with manager • Online learning platform • Mentoring programs • Training and onboarding sessions • Equal opportunity workplace • Disability accommodations during application process