Manager, Initiatives Support – Colleague Engagement

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🔥 0 minutes ago

🌵 Arizona, Maine, +3 more states – Remote

🌵 Arizona – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $91k - $136.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Own key colleague experience programs across recognition, development, colleague activities, senior-leader events, and performance-objective support • Bring structure to quarterly and annual recognition routines and leadership development programs such as LiFT and PEAK • Plan onsite and remote colleague activities • Support offsite meetings and leadership forums • Partner with senior leaders and HR to clarify performance expectations for USCC roles • Represent Shared Services in leveraging organizational capabilities for business-line strategic priorities • Develop strategies that enhance integrated customer and employee experiences across contact centers • Coordinate with Digital Channels Strategic Initiative Manager on operational impacts of digital change and omnichannel experience evolution • Partner with business teams to negotiate requirements, facilitate service delivery, and serve as SME or project sponsor • Provide insights from best practices and programs implemented in other phone-channel businesses • Support initiative and business requests through the project intake process • Identify and execute strategies to optimize operational efficiency • Connect business and operational strategies across businesses, product partners, and support groups • Develop strategic recommendations for short-, medium-, and long-term opportunities • Build relationships with Contact Center leadership to identify opportunities enhancing customer experience, employee experience, and shareholder value • Recommend, plan, and support cost-effective solutions improving contact-center performance drivers • Lead strategic initiatives for the North American Phone Channel • Identify strategic opportunities and tactics that enhance business performance • Align recommendations with Operations, Process Improvement, Initiative Support, Compliance, and Finance • Manage interdependencies among multiple project activities with the PMO team

🎯 Requirements

• 4 year degree or equivalent experience • 7+ years of related experience • Ability to navigate and leverage internal relationships and functional areas across the organization • Proven ability to get things done • Previous Phone Channel experience beneficial • Strong relationship management capabilities and experience desired • Proven track record of delivering results through ambiguity • Ability to deliver on multiple priorities and requests from multiple executive stakeholders in a fast-paced, dynamic environment • Strong written and verbal communication skills • Proven ability to impact and influence results • Strong conceptual, analytical, and problem-solving ability • Demonstrated business acumen to translate concepts and strategies into successful projects and day-to-day activities • Excellent presentation skills • Ability to manage by positive influence and work effectively with senior stakeholders • Demonstrated customer focus and understanding of superior customer experience by phone • Excellence as a consensus builder, self-starter, and team player • Occasional domestic travel • Continuous ability to perform sedentary work, perform multiple tasks, operate standard office equipment, concentrate for long periods, apply common sense to standardized problems, read/write/comprehend instructions, and perform basic arithmetic • Must not require lifting/carrying over 25 lbs.; international travel is never required

🏖️ Benefits

• Base salary of $91,000 - $136,240 USD • Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations with manager • Access to an online learning platform • Mentoring programs • Training and onboarding sessions • Accommodation support during the application process • Equal opportunity employment and inclusive workplace • Respectful workplace where diverse perspectives are valued