Senior Group Manager, Customer Experience and Insights – CCUL Partnerships

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $115.4k - $186.2k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Lead a team of marketing research and consumer insights professionals • Develop and execute marketing and business plans, programs, projects, and strategies • Hire talent, set goals, develop staff, manage performance and compensation decisions, and handle disciplinary actions • Oversee a large and/or complex marketing insights function • Coach, mentor, and guide practitioners, business partners, and executives • Manage discipline strategy and align with industry and enterprise best practices • Partner with leadership on portfolio and financial management • Facilitate strategic discussions and provide consumer-insights thought leadership to executives • Direct insights design and implementation and collaborate on shared goals • Develop customer, brand, and experience research, insights, and analyses using primary and secondary research • Scope business objectives, create research plans, design research, develop questionnaires and discussion guides, and build executive presentations • Drive innovation and efficiency throughout the insights process • Maintain relationships with analytics and insights teams and approved external vendors • Manage project timelines, budgets, stakeholder updates, and decision-point alignment • Oversee delivery of marketing solutions and project plans on strategy, on time, on budget, and error free • Evaluate marketing effectiveness and recommend process enhancements • Develop business plans, manage budgets, identify opportunities, and execute strategic activities • Manage organizational risk and comply with Bank and industry codes of conduct • Develop annual and long-term plans and lead a high-performing marketing team • Recruit, coach, develop, assess, and reward team members • Promote a diverse, equitable, and cohesive team environment • Act as a brand ambassador for TD and the business area

🎯 Requirements

• Undergraduate degree or relevant professional certifications, designations, or equivalent required • Minimum of 10+ years professional experience in consumer insights, marketing research, brand/product management, management consulting, or business analysis • Strong business acumen and business consulting skill set • Ability to operate strategically while guiding data analysis and market research execution • Ability to build strategic plans and clear roadmaps for less-defined initiatives • Strong aggregation and synthesis skills for complex concepts and data • Demonstrated leadership and ability to lead and influence cross-functional projects • Strong project management and multitasking skills • Ability to present to stakeholders and senior executives and distill insights into business decisions • Ability to design creative and visual reports and presentations • Experience managing and developing high-performing teams • Financial services experience is an asset • Occasional domestic travel availability • Ability to perform sedentary work and operate standard office equipment continuously

🏖️ Benefits

• Variable compensation/incentive awards, including potential cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations • Online learning platform • Mentoring programs • Training and onboarding sessions • Accommodation support for applicants with disabilities