Customer Service, Sales Representative

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teamficient

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Teamficient is a woman- and minority-owned company that provides managed remote-office solutions and dedicated virtual assistants to businesses. They supply trained, bilingual remote professionals and managed teams with US-based account managers, offering services such as administrative support, customer support, bookkeeping, technical support, and specialty support for driving schools and healthcare practices (including EHR support, patient scheduling, prescription coordination, and HIPAA/privacy training). Teamficient operates managed remote call centers, emphasizes training and security, and offers month-to-month engagements to help businesses scale and offload routine tasks.

📋 Description

• Respond to prospective and existing student inquiries via phone, email, chat, and social media • Provide accurate information about driving courses, behind-the-wheel lesson packages, state licensing requirements, and road test preparation • Schedule and manage behind-the-wheel driving appointments • Coordinate instructor and student schedules • Identify student needs and upsell or cross-sell driving packages, additional practice hours, and DMV test vehicle rental services • Follow up on prospective student leads to drive enrollment and meet or exceed sales targets • Maintain records of student enrollments, payment histories, and interactions in driving school management software and CRM • Handle scheduling conflicts, cancellations, and customer complaints • Collaborate with driving instructors and management to optimize schedules and streamline student onboarding • Stay up to date on state driver licensing regulations, school policies, and promotional offerings

🎯 Requirements

• Proven experience in customer service, scheduling, or sales (experience in education, training programs, or dispatching is a plus) • Proficiency in Microsoft Office and Google Workspace • Familiarity with scheduling or CRM platforms • Strong organizational, administrative, and multitasking skills • High attention to detail • Outstanding verbal and written communication skills • Patient and empathetic tone when dealing with nervous new drivers or concerned parents • Ability to work independently and manage time effectively in a remote environment • Degree associated with business, communications, administration, or a related field • Mandatory English proficiency level: C1–C2 (fluent/native-level verbal and written English required) • Desktop/laptop with Intel Core i5 or equivalent • Minimum 8GB RAM • Quiet workstation free from background noise and distractions • Reliable high-speed internet with a backup internet connection • High-quality USB headset with noise-canceling capabilities • Backup power plan for outages (UPS/Generator or accessible alternative location)

🏖️ Benefits

• Competitive salary • Statutory benefits • Opportunities for career advancement • Stable and supportive work environment • Long-term position • Working from home with guidance and support