Customer Success Manager – Strategic

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $76.5k - $81k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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Tebra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 Debt Financing on 2022-07

Healthcare • Consulting • Marketing

Tebra is a comprehensive technology platform designed to streamline the operations of independent healthcare practices. It provides an all-in-one solution that optimizes practice efficiency by integrating electronic health records, revenue cycle management, and patient scheduling with over 130 healthcare systems. Tebra offers tools for practice growth, patient experience, care delivery, billing and payments, and data insights. The platform helps practices attract more patients, manage their reputation, enhance patient experience, and automate operations while ensuring full security and HIPAA compliance. Tebra is tailored for family medicine, pediatrics, primary care, and psychology specialties, enabling them to deliver better care, get paid faster, and gain deeper insights through data-driven practice management.

📋 Description

• Manage and retain a book of customers typically under $20–30k ARR across designated product areas • Understand customer business goals and align them to platform capabilities, driving adoption through established playbooks • Build relationships with end users and manager-level stakeholders • Ensure successful onboarding handoffs and long-term engagement • Conduct proactive outreach focused on adoption, retention, and early risk identification using customer health analytics • Deliver personalized recommendations to enable use of core and add-on products • Meet or exceed quarterly ARR retention and expansion quota targets • Identify opportunities within the existing product set • Document progress, action items, customer needs, and risks • Learn product features and translate them into actionable customer guidance • Manage escalations, perform initial de-escalation, and involve leadership when appropriate • Collaborate with Marketing, Product, and other Customer Success teams on customer feedback and workflow optimization

🎯 Requirements

• 1–3 years of experience managing customer relationships, implementing solutions, or handling complex customer-facing problem solving • Ability to follow structured processes and drive repeatable, consistent outcomes • Strong communication skills and ability to build rapport and present solutions clearly • Ability to learn new technologies and workflows quickly • Proactive mindset and ability to manage a fast-moving book of business • Comfort working in data-informed environments and using insights to guide recommendations • Experience meeting process and outcome metrics for customer touchpoints, expansion revenue, and customer retention

🏖️ Benefits

• Variable pay opportunity for eligible employees • Healthcare benefits • Dell discount for work-from-home basics • Gympass workout and health/fitness resources • Telus Employee Assistance Program and mental health resources • Other resources for everyday occurrences