Director, Operational Transformation – Integrations

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🔥 1 minute ago

🇺🇸 United States – Remote

💵 $130k - $170k / year

⏰ Full Time

🔴 Lead

👔 Director

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Technical Safety Services is a leading provider of testing, certification, calibration, and environmental services for various industries including biotechnology, pharmaceuticals, medical devices, healthcare, academic research, and food production. With over 50 years of experience, TSS offers a comprehensive range of services such as equipment verification, controlled environment testing, microbiological services, and validation. The company is ISO 9001 certified and employs a large number of specialized technicians to ensure compliance with regulatory standards. Technical Safety Services also offers support through professional validation, commissioning, and decommissioning, making it a key partner for ensuring operational compliance and efficiency.

📋 Description

• Lead enterprise initiatives that improve processes, strengthen operating discipline, integrate acquired companies, and turn business needs into practical, measurable solutions • Partner with leaders across Operations, Finance, HR, Sales, IT, and acquired companies to solve cross-functional business challenges • Diagnose processes, analyze data, build roadmaps, and lead implementation • Lead multiple enterprise initiatives using governance, milestones, decision points, risk management, and measurable outcomes • Manage and develop project managers, business analysts, and data analysts • Build and lead TSS’s operational transformation roadmap • Assess current-state processes, identify root causes and constraints, and design scalable future-state processes • Lead process improvement initiatives affecting productivity, quality, cycle time, cost, capacity, customer experience, or revenue • Establish KPIs, dashboards, management cadences, standard work, accountability structures, and continuous-improvement routines • Serve as business leader for major system deployments from requirements and process design through testing, rollout, adoption, and value realization • Support acquisition due diligence through operational assessments, process and systems reviews, risk identification, and integration planning • Lead post-acquisition integration across people, processes, systems, data, and performance management • Build repeatable integration playbooks, tools, and governance • Structure major programs with core teams, executive sponsors or steering committees, decision gates, dependencies, risk management, and executive reporting • Use data and analytics to identify opportunities, test assumptions, measure impact, and sustain improvements • Develop project managers and analysts as business partners • Lead organizational change with sound judgment and emotional intelligence • Travel approximately 10–25% to support integrations and strategic initiatives

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Operations, Supply Chain, or a related field; equivalent combinations of education and experience will be considered • 10+ years of progressive experience in operational transformation, operational excellence, business operations, process improvement, enterprise programs, integration leadership, or related work • 5+ years leading and developing teams, including project managers, business analysts, data analysts, or continuous-improvement professionals • Demonstrated ownership of large cross-functional programs from problem definition and business case through implementation, adoption, and measurable results • Hands-on experience using Lean, Six Sigma, value-stream mapping, root-cause analysis, or comparable process-improvement methods • Experience serving as the business or program leader for at least one significant ERP, CRM, field-service, workflow, or data-platform deployment from planning through launch and adoption • Direct experience leading or sponsoring post-acquisition integrations and aligning operating processes, teams, systems, and data • Experience establishing program governance, including core teams, executive sponsors or steering committees, decision gates, KPIs, risk management, and executive reporting • Strong analytical capability and a record of tying transformation work to quantified business outcomes • Business judgment and commercial acumen • Experience in field services, healthcare services, laboratory services, manufacturing, or another multi-site service environment is preferred • Ability to travel up to 25% based on business needs • Green Belt or Black Belt certification is strongly preferred

🏖️ Benefits

• Eligibility for an annual performance bonus • Comprehensive medical, dental, and vision coverage • 401(k) with company match • Life insurance • Short-term disability and long-term disability coverage • Employee Assistance Program • Professional growth opportunities • Direct exposure to executive leadership • Remote work arrangement

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