Bilingual Healthcare Call Center

🔥 23 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Answer inbound phone calls and emails from members regarding medical, dental, vision, prescription, spending account, wellness, open enrollment, and COBRA topics • Complete insurance benefit and eligibility verification and open enrollment tasks • Update member contact information, reset TXHB Online passwords, and order member ID and spending account cards • Assist with Qualifying Life Events and benefit coverage • Build rapport with members and provide personalized service • Educate members about TXHB programs and value-added benefits • Promote the TX Health Benefits Pool website and online tools • Communicate and explain complex issues and escalate interactions when needed • Document interactions and complete follow-up steps promptly • Manage cases and collaborate with departments and supervisors to resolve issues • Conduct proactive outbound calls to improve the member experience • Identify and escalate member-experience trends and issues to management

🎯 Requirements

• Entry-level position • Experience with member services, customer care, and customer service • Healthcare and medical benefits knowledge • Knowledge of insurance benefits, eligibility verification, open enrollment, COBRA processes, wellness programs, and spending accounts • Proficiency with MS Word, MS Excel, and Windows • Typing skills • Experience handling inbound and outbound calls • Customer support and call center experience • Ability to communicate and explain complex issues and properly escalate interactions • Ability to accurately document interactions and complete follow-up steps • Ability to work collaboratively with departments and supervisors

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)