Helpdesk Agent

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $22 - $25 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Provide Tier 1 technical support to internal users via phone, email, and ticketing systems • Troubleshoot hardware, software, account access, and connectivity issues • Support user administration and account management within Active Directory • Assist with Microsoft Exchange-related support requests • Escalate complex issues when appropriate while ensuring excellent customer communication • Document resolutions and maintain accurate support records

🎯 Requirements

• Previous Help Desk or Desktop Support experience • Experience supporting users in an Active Directory environment • Familiarity with Microsoft Exchange • Strong troubleshooting and problem-solving abilities • Ability to think critically and work through unique technical challenges • Excellent communication and customer service skills • Preferred: Local to the Tallahassee, FL area • Preferred: Experience supporting enterprise-level environments

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)