Human Resources Services Representative

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🔥 0 minutes ago

🌽 Illinois, Wisconsin – Remote

🌽 Illinois – Remote 🧀 Wisconsin – Remote

💵 $19 - $20 / hour

⏳ Contract/Temporary

🟢 Junior

👩‍👩‍👧‍👦 Human Resources (HR)

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Manage phone, chat, and case workloads while meeting service level expectations and response deadlines. • Provide customer service support and resolve HR-related inquiries for employees, leaders, applicants, retirees, and external contacts. • Respond to questions related to benefits, payroll, talent acquisition, compensation, talent management, contingent labor, and other HR programs. • Independently resolve routine inquiries and process HR transactions accurately and efficiently. • Research and troubleshoot employee issues using policies, procedures, knowledge resources, and HR systems. • Determine the appropriate course of action and escalate complex situations when necessary. • Collaborate with HR Centers of Excellence and internal partners to ensure consistent and accurate resolutions. • Document case activity and maintain accurate records within HR systems. • Adapt quickly to changing business needs, technology, and process updates. • Meet established performance metrics, including customer satisfaction, first contact resolution, service level agreements, and productivity goals.

🎯 Requirements

• Bachelor's degree in Human Resources, Business, or a related field, or an equivalent combination of education and experience. • Minimum of 1 year of Human Resources, Benefits Administration, HR Operations, or related support experience. • Previous customer service experience with a strong focus on problem resolution. • Proficiency with Microsoft Office Suite, including Word, Excel, and SharePoint. • Experience navigating multiple systems and applications simultaneously. • Must reside in Wisconsin or Illinois. • Availability for full-time Monday through Friday work, 8:00 AM–4:30 PM or 8:30 AM–5:00 PM.

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Opportunity for career development • Collaborative and supportive team environment • Opportunity to work remotely • Exposure to a broad range of HR functions and business operations