Retirement Benefits Call Center Representative

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Provide customer service assistance regarding Pension and Health & Welfare plans • Maintain high standards of quality in customer interactions and transactions • Suggest opportunities for improvement and support execution of improvements • Accept and resolve benefit plan inquiries from participants, retirees, beneficiaries, company personnel, and Diocesan personnel • Refer the most complex issues to senior department members • Use systems and department resources to research information and answer questions • Document all activity and maintain accurate records of referrals • Make and document system changes, corrections, and other actions within delegated authority • Respond to webmail inquiries within delegated authority • Prepare accurate, fully researched reports and similar documents • Develop effective relationships with internal and external customers • Assist Client Service Representatives and department staff with administrative and processing tasks • Send correspondence, paperwork, and forms to plan participants and sponsoring employers • Assist in training new and temporary staff

🎯 Requirements

• 2 years of call center experience in benefits enrollment/benefits administration or retirement/pension benefits • Excellent communication skills • Detail oriented • Microsoft Office proficient • Flexibility to work between 8 AM and 8 PM EST, Monday–Friday, with an assigned 8-hour shift

🏖️ Benefits

• 100% remote equipment provided • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Full-time opportunity with room for advancement