Retirement Benefits Call Center Representative

🔥 3 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Provide customer service assistance regarding Pension and Health & Welfare plans • Maintain high standards of quality in customer interactions and transactions • Suggest opportunities for improvement and support execution of improvements • Handle benefit plan inquiries from plan participants, retirees, beneficiaries, company personnel, and Diocesan personnel • Resolve questions and problems, referring only the most complex issues • Use systems and department resources to research and answer questions • Document activity and maintain accurate referral records • Process and document changes, corrections, and other actions in systems within delegated authority • Respond to web mail inquiries within delegated authority • Prepare accurate, fully researched reports and related documents • Develop effective relationships with external customers and employees across locations or functional areas • Assist Client Service Representatives and department staff with administrative and processing tasks • Send correspondence, paperwork, and forms to plan participants and sponsoring employers • Assist in training new and temporary staff

🎯 Requirements

• 2 years of call center experience in benefits enrollment/benefits administration or retirement/pension benefits • Excellent communication skills • Detail oriented • Microsoft Office proficient • Flexibility to work an assigned 8-hour shift between 8 AM and 8 PM EST, Monday–Friday

🏖️ Benefits

• 100% remote work • Equipment provided • Room for advancement • Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Voluntary Life & AD&D insurance for the employee and dependents • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)