Principal Product Manager, Member Experience

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $200k - $230k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Own the vision and strategy for the core member software experience across the full care journey • Define a multi-year vision and roadmap for the core member-facing software experience • Prioritize competing efforts to maximize value for members • Map the complete member journey and break ambiguous, cross-cutting problems into clear requirements • Drive alignment across engineering, design, data science, clinical, operations, and marketing • Partner with design on strategic product differentiation and participate in design reviews and critiques • Use user research, behavioral data, and A/B testing to inform product decisions • Define success metrics and counter-metrics focused on activation, engagement, retention, and lasting member value • Lead opportunities from concept through prototyping, launch, and iteration • Communicate product direction, learnings, uncertainties, and trade-offs to engineers, executives, and cross-functional stakeholders • Mentor product managers on product craft, systems thinking, and analytical rigor

🎯 Requirements

• 12+ years of senior-level product management experience in consumer-facing products at meaningful scale • Direct ownership of at least one consumer product experience from ambiguous problem to measurable adoption • Strong command of B2C product dynamics, including onboarding, activation, engagement, retention, and habit formation • Strong product analytics proficiency, including product analytics tools and SQL • Ability to combine qualitative and quantitative insight and make decisions with incomplete information • Strong technical fluency, including modern software applications, APIs, data flows, and system dependencies • Executive presence and ability to build trust with business and engineering stakeholders • Ability to influence senior leaders in a matrixed organization without formal authority • Empathy for users navigating health concerns • Exceptional written and verbal communication • Up to 10% travel • Applicants must be currently authorized to work in the United States without visa sponsorship now or in the future • Experience in healthcare, fintech, or other regulated, high-stakes categories is a plus but not required • Experience in digital health, health tech, or another high-stakes consumer space preferred • Strong product design sense and experience working in design-forward product organizations preferred • Comfortable operating with high autonomy in fast-moving, ambiguous environments

🏖️ Benefits

• Performance bonus • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Inclusive benefits program centered around employees and their families • Meaningful career growth opportunities • Innovative and inclusive workplace • Remote work arrangement