Lead IT Telecom Engineer

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $101.3k - $125.2k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 0%

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Telecare Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1965

🏥 Healthcare

🧘 Wellness

🌍 Social Impact

Healthcare • Wellness • Social Impact

Telecare Corporation is a mission-driven behavioral health services organization that provides comprehensive care for people with serious mental illness, including crisis and emergency support, telepsychiatry, physician staffing, community-based programs, and housing partnerships. With a recovery-focused clinical approach, Telecare operates multiple program locations and offers services aimed at engaging individuals with complex needs to support their health, recovery, and long-term stability.

📋 Description

• Serve as the senior technical owner for enterprise telecommunications, VoIP, and contact center platforms • Lead solution design, service optimization, vendor coordination, and complex initiatives • Support reliable, scalable, and compliant voice and contact center services across the organization • Operate under the direction of the Director of Infrastructure and Support • Partner cross-functionally to support 24x7 healthcare operations • Design, manage, provision, and optimize enterprise telecommunications, VoIP, and contact center environments • Manage service lifecycle, carrier coordination, and service governance • Design, configure, and govern enterprise Contact Center platforms • Administer, troubleshoot, escalate vendors for, and optimize Mitel VoIP and contact center platforms • Work with executives, regional leaders, program stakeholders, vendors, and medical staff to support telephony and patient-care requirements

🎯 Requirements

• Seven (7) years of progressively responsible experience designing, managing, provisioning, and optimizing enterprise telecommunications, VoIP, and contact center environments • Experience with service lifecycle management, carrier coordination, and service governance • Senior-level experience designing, configuring, and governing enterprise Contact Center platforms, including CCaaS, IVR routing, ACD queues, workforce optimization tools, reporting, and service performance management • Advanced knowledge of Mitel VoIP and contact center platforms, including administration, troubleshooting, vendor escalation, and service optimization • Ability to partner with executives, regional leaders, program stakeholders, and vendors in support of 24x7 healthcare operations • Experience supporting telecommunications, VoIP, or contact center services in a HIPAA-regulated healthcare environment • Experience working with medical staff to understand and support telephony requirements related to patient care • Advanced technical knowledge of PC hardware, software, network connectivity, VoIP technologies, and enterprise communications systems • Must be at least 18 years of age • Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care, and maintain current certification throughout employment • Successful completion of applicable post-offer physical examination, 2-step PPD test for tuberculosis, criminal background clearances, excluded party sanctions, and degree or license verification • If driving is required, valid driver’s license, motor vehicle clearance, and proof of auto insurance are required and must be maintained throughout employment

🏖️ Benefits

• Paid Time Off (PTO), with pro-rated accrual for part-time schedules and annual carryover up to set caps • Nine Paid Holidays • Free CEUs • Free Supervision for BBS Associate License • Coaching and mentorship • Online University Tuition Discount • Company Scholarships • Medical insurance • Vision insurance • Dental insurance • 401K • Employee Stock Ownership Plan