Customer Engagement Specialist

Job not on LinkedIn

🔥 3 minutes ago

🏈 Alabama, Arizona, +37 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as a primary point of contact for clients through inbound and outbound communications • Resolve inquiries using web-based tools to ensure a positive customer experience • Resolve complex consumer issues and advise first-level representatives on high-level issues involving agronomics, products, and procedures • Negotiate, follow up timely, provide quality assurance, and give personal attention to consumer concerns • Assess situations quickly and take appropriate action according to brand and company guidelines • Represent the consumer services team with brand partners to drive change through consumer feedback • Accurately document and report on consumer interactions • Communicate with consumers through calls, live chat, or email • Assist consumers with eCommerce transactions and payment processing • Respond to social media posts

🎯 Requirements

• 2+ years’ experience in a consumer facing role preferred • Experience with utilizing multiple tools and emerging technology • Google Suite Experience preferred • Call center, voice, chat and email communication experience preferred • eCommerce experience • Able to work independently • Strong technical aptitude for new technologies • Ability to work cross functionally within the organization as well as with consumers • Ability to work remotely in a virtual team environment • 6 months Customer service experience preferred • Over 18 years of age • Ability to type 25 wpm • High School Graduate or GED • Comfort with desktop computer system • Ability to navigate Windows operating systems • Excellent decision making and innovation • Strong communication, listening, analytical, organizational, and problem-solving skills • Ability to prioritize tasks and work well under pressure • Ability to work a variety of shifts • Dedicated workspace near router for hardwired Ethernet connection • Minimum internet speed of 15 Mbps download/10 Mbps upload with ISP under 50ms • Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN • Proof of internet speed required

🏖️ Benefits

• Medical, vision, and dental health benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Support for active-duty service members, veterans, and military families