Client Success Agent

🔥 3 minutes ago

⛰️ Colorado, New Jersey, +1 more states – Remote

⛰️ Colorado – Remote 🏖️ New Jersey – Remote 🤠 Texas – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Facilities Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🤝 B2B

🏥 Healthcare

💰 Private Equity Round on 2022-02

B2B • Facility Management • Healthcare

The Facilities Group is a leading provider of integrated facilities management solutions. They offer a diverse range of services designed to enhance and transform facility management experiences across various industries. Their offerings include janitorial services, supplemental staffing, security services, and specialized maintenance tailored for sectors such as healthcare, education, and corporate environments. Committed to operational excellence, The Facilities Group employs cutting-edge technology and a customer-focused approach to ensure effective and efficient service delivery.

📋 Description

• Resolve customer service issues • Monitor provider activity and assignments • Negotiate service rates • Ensure service contract compliance • Work cooperatively with customers, independent service providers, and internal departments • Manage operational activities for customer accounts

🎯 Requirements

• One year of working experience managing small to mid-size customer service contracts in the janitorial or floor care industry, or an equivalent combination of training and experience • Intermediate knowledge of MS Office products • Excellent organizational skills • Adaptability in a fast-paced environment • Attention to detail and accuracy • Time management skills • Ability to communicate clearly and informatively • Ability to multitask • Ability to influence and self-motivate • Ability to meet or exceed deadlines • Mountain Time Zone preferred

🏖️ Benefits

• Remote work • Monday–Friday schedule, 8:00 AM–5:00 PM • Equal employment opportunities • Reasonable accommodation for disabilities • Reasonable accommodations under the Pregnant Workers Fairness Act