Payroll Tax Processor

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Logo of Teleperformance

Teleperformance

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Execute assigned payroll tax tasks, including accurate payroll runs, output report reviews, tax filings and payments, and compliance support across active jurisdictions • Research and resolve standard State and Federal payroll tax notices, escalating complex cases to senior team members • Draft written responses to agency notices with supporting documentation and submit them by required deadlines • Prepare standard amended payroll tax returns, including Form 941-X and state equivalents, with guidance on complex adjustments • Support payroll correction workflows by gathering error details, calculating quarterly tax impacts, and maintaining audit documentation • Manage personal work queue according to SLA deadlines and document each case thoroughly • Identify recurring issues and data patterns and share findings with senior staff • Help maintain team documentation by flagging outdated SOPs and Knowledge Base articles and recommending updates • Participate in cross-functional collaboration with internal teams

🎯 Requirements

• High School Diploma or equivalent • Minimum of 6 months of customer service experience • Must be 18 years of age or older • Ability to type at least 25 words per minute • Comfortable with desktop computer systems and general knowledge of Windows-based systems • Customer service and/or sales experience preferred • College degree preferred but not required • Ability to follow established procedures and deliver customer service • Ability to collaborate effectively with team members, supervisors, and support departments • Outstanding communication, listening, and analytical skills • Strong organizational and problem-solving skills • Ability to prioritize tasks and work well under pressure • Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts • Sharp critical thinking skills • Proactive problem-solving approach • Dedicated workspace near router for hardwired Ethernet connection • Internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP under 50ms • Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN • Proof of internet speed required • Must reside in one of the eligible US states

🏖️ Benefits

• Medical, vision, and dental health benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Support for active-duty service members, veterans, and military families

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