Principal Consultant – Manufacturing, Distribution, Automotive Solution Architect

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Serve as a trusted advisor to enterprise architects and business stakeholders on security, performance, development processes, and application governance • Design and manage implementation of Salesforce solutions meeting business requirements • Advise and mentor customer and partner teams on technical and functional delivery at program level • Contribute to program vision and articulate project strategies involving the Force.com platform • Guide application and integration development best practices, enterprise architecture standards, solution architecture and design, environment management, testing, and platform education • Drive creation of application and technical design documents integrating Salesforce with customer infrastructure • Troubleshoot customer implementation issues and lead evaluation of business and technical requirements • Build relationships with business partners and contribute to broader consulting practice growth • Lead internal strategic initiatives, develop practice knowledge and resources, and mentor technical and non-technical Salesforce colleagues • Identify opportunities to leverage Salesforce and integration tools • Participate in end-to-end implementation planning, including project, issue, communication, and change management • Establish trusted advisor relationships with client stakeholders by providing vision and future product roadmaps

🎯 Requirements

• 5+ years of enterprise consulting experience, including implementation of common enterprise software solutions and management of junior technical resources • 2+ years of experience as an architect in a mid-sized organization with demonstrated leadership • 2+ years of external consulting experience, including 3+ years of CRM consulting • Hands-on experience with CRM products such as Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, or NetSuite • Experience with enterprise architecture areas including integration technologies, single sign-on, and master data management • Experience with Waterfall and/or Agile implementation methodologies • Multiple Salesforce certifications, such as Admin, Sales Cloud Consultant, Service Cloud Consultant, App Builder, Platform Developer 1, Marketing Cloud, or CPQ • Application development experience with JavaScript, XML, HTTP, Java, C++, ASP, and SQL • Bachelor’s degree in Business Administration and/or Information Technology is preferred, or equivalent experience • Demonstrated people leadership and development of long-term client relationships • Ability to collaborate in large, matrixed organizations, including experience with offshore teams and delivery • Client-centric mindset focused on stated customer needs and goals • Ability to take ownership and responsibility for client success • Ability to present complex information to technical and non-technical audiences • Ability to develop strategies or roadmaps for client onboarding or digital transformation • Strong commitment to service, integrity, resilience, team development, and creative strategy

🏖️ Benefits

• Opportunity to grow into a Certified Technical Architect (CTA) in Salesforce • Equal opportunity and diverse, inclusive workplace • Voluntary demographic survey participation with no negative consequences for refusal