Head of Application Engineering, North America

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $197.4k - $315.8k / year

⏰ Full Time

🔴 Lead

💻 Application Engineer

👻 Ghost score 0%

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Teradyne

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1960

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Teradyne is a provider of test and manufacturing automation solutions. Its companies deliver manufacturing automation and automated test equipment across industries and applications, helping customers achieve higher production volumes, improved quality and greater ROI. Teradyne has expanded through acquisitions of specialists such as LitePoint (wireless test), Universal Robots (collaborative robots) and MiR (mobile robots), giving it a portfolio that spans semiconductor and electronics test, industrial robotics, and factory automation.

📋 Description

• Ensure the regional Application Engineering team provides technical support and sales enablement to distributors, systems integrators, channel systems integrators, and end-users • Provide robotic application support and consultation to partners and end-users • Develop distributors' and end-users' technical knowledge and abilities regarding Universal Robots and applications • Support Service 360 activities and case management according to global service processes • Exchange knowledge with and invigorate the global Application Engineering community • Drive regional processes while aligning with the global technical team on processes, tools, training materials, application development, and trade shows • Directly lead more than 10 employees across multiple countries and/or high-complexity languages and cultures • Own performance management, including goal setting, feedback, coaching, career discussions, and performance appraisals • Create pre-sales and technical KPIs to drive growth and improve customer partnerships • Partner with CDMs and/or Sales Engineers to meet customer needs • Facilitate hiring, onboarding, work assignment, delegation, guidance, training, and coaching • Interact with C-suite executives from distributors, partners, and key customers • Ensure team members follow process standards and drive continuous improvement • Support pre-sales, customer visits, cobot deployment, trade shows, and customer/partner training

🎯 Requirements

• Minimum a Bachelor's Degree in a related field; advanced degree preferred • +10 years successful track record of technical support in the robotics industry • Solid technical knowledge and skills of robotics and automation, including multiple applications • Documented success over multiple years in pre-sales support, post-sales support and training • Experience supporting structured sales, plans, budgets, and pipeline management • +3 years experience managing people on site and/or on the distance • Experience managing complex client relationships • Strong oral communication skills, including the ability to de-escalate sensitive situations • Business acumen applicable in interactions with all levels of the company • Demonstrated conflict resolution skills

🏖️ Benefits

• Sales Incentive Plan eligibility • Medical insurance • Dental insurance • Vision insurance • Flexible Spending Accounts • Retirement savings plans • Life insurance • Disability insurance • Paid vacation and holidays • Tuition assistance programs • Dynamic environment fostering creativity, growth, and career advancement