Solutions Architect – Amazon Connect

Job not on LinkedIn

🕒 September 30

🇺🇸 United States – Remote

💵 $70 - $100 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 62 days.

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The AES Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

💼 Consulting

🏢 Enterprise

🤝 B2B

Consulting • Enterprise • B2B

The AES Group is an IT services and consulting firm that partners with enterprise organizations to connect exceptional talent with transformative technology solutions. For more than 20 years they have delivered IT strategy, program and project management, managed services, cloud, ERP and CRM implementations, customer and employee experience design, data & analytics, AI and emerging-technology initiatives, and strategic talent staffing including offshore/nearshore delivery. AES focuses on helping clients reimagine customer engagement, empower employees, optimize operations, and deploy AI and emerging technologies to drive measurable business outcomes.

📋 Description

• Architect and implement Amazon Connect contact center solutions end-to-end • Design and configure contact center capabilities, including contact flows, IVR, routing, self-service, queues, routing profiles, and agent experiences • Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness • Integrate Amazon Connect with AWS services such as Lambda, S3, DynamoDB, and API Gateway • Integrate Amazon Connect with CRM platforms including Salesforce, Zendesk, ServiceNow, and custom CRMs • Enable omnichannel experiences across voice, chat, and tasks • Implement analytics and insights using Amazon Connect Contact Lens • Provide guidance on scalability, reliability, security, and cost optimization best practices • Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals

🎯 Requirements

• 5+ years in solutions architecture and/or contact center technologies • Proven hands-on experience implementing Amazon Connect • Strong understanding of contact center concepts, including IVR, routing, and call flows • Experience integrating cloud contact centers with backend systems and APIs • Familiarity with AWS serverless services, including Lambda and API Gateway • Strong communication, stakeholder engagement, and solution presentation skills • AWS Certified Solutions Architect – Professional • Experience with Amazon Connect Contact Lens is a preferred skill • Knowledge of workforce management (WFM) and quality management tools is a preferred skill • Exposure to AI-driven CX use cases, including chatbots, sentiment analysis, and automation, is a preferred skill • Background in consulting, startup, or innovation environments is a preferred skill • Remote (US-based preferred)

🏖️ Benefits

• Competitive salary • Opportunity for advancement • Training & development • Work on modern, cloud-native contact center solutions • High-impact role with ownership and hands-on delivery • Variety of initiatives across multiple industries • Opportunity to support AWS Partner and Solutions initiatives

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