Account Manager

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Manage a book of business of approximately 150–200 small-to-medium global accounts • Manage renewals for the existing block of business • Add and sell additional business to existing accounts • Convert accounts to higher levels of products and services • Provide day-to-day client and customer support • Deliver consultative, proactive information and recommendations • Manage client relationships and support global client needs • Upsell and cross-sell additional product lines within Cigna Global and matrix partners • Educate clients about Cigna Global compliance and process updates • Handle and resolve escalated eligibility, premium/invoicing, and service-related issues • Use sales information systems to document client information • Travel for client and organizational meetings as needed

🎯 Requirements

• Bachelor's degree preferred or equivalent work experience • High school diploma or equivalent required • 2+ years of Account Management and/or client-facing sales experience required • International experience with multinational clientele required • Strong background or experience in marketing, account management, account service, sales, or significant client/customer interaction • Excellent organization, efficiency, negotiation, and presentation skills • Ability to effectively manage productive meetings • Strong written and verbal communication skills required • Client and customer focus; ability to build rapport and work as a team player • Ability to analyze and solve problems involving the business environment, regulations, internal processes, and system limitations • Ability to exercise independent judgment within established company guidelines • Familiarity with Microsoft 365, Outlook, databases, spreadsheets such as Excel, and Salesforce • Willingness to travel for client and organizational meetings • Health and Life Insurance License or ability to obtain required • Home internet connection through cable broadband or fiber optic service, with at least 10Mbps download and 5Mbps upload

🏖️ Benefits

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Incentive compensation plan eligibility • Remote work arrangement • Cable broadband or fiber optic internet service reimbursement/requirement is not stated; home internet must meet at least 10Mbps download/5Mbps upload