Customer Service Representative

🔥 32 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Handle a high volume of inbound calls assisting patients with prescription medications • Manage inbound and outbound communications with patients, physicians, and physician advocates professionally and within program guidelines • Accurately enter eligibility paperwork, prescriptions, refills, and other information into the system • Maintain accurate and complete documentation and system records of inquiries • Enter and interpret program materials to determine enrollment criteria • Explain program requirements to callers and employees • Report allergy, adverse-event, or duplicate-therapy warnings to the appropriate group • Place outbound calls to clarify issues involving program or pharmacy guidelines

🎯 Requirements

• High school degree or GED required • Ability to obtain and retain Missouri state Pharmacy Technician License per Missouri state guidelines required • 1+ years of experience in the medical field preferred • 6+ months of experience as a pharmacy technician or pharmacy knowledge preferred • Proficiency with Microsoft Office (Excel, Outlook & Word) and navigating various applications required • Ability and willingness to work a flexible schedule within operational hours of 7am–8pm CST Monday–Friday required • Excellent written and verbal communication skills • Ability to learn quickly, maintain accurate information, adapt in a fast-paced changing environment, and make decisions with minimal supervision • Must live in Missouri within commuting distance of 70 & N. Hanley, St. Louis, MO • Home internet connection must use cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working from home

🏖️ Benefits

• Work-from-home option, occasionally or permanently, subject to cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload • Reasonable accommodation support for the online application process • Tobacco-free policy and smoking cessation program eligibility where applicable