Customer Service Representative

🔥 33 minutes ago

🌵 Arizona, North Carolina, +3 more states – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Answer outbound and inbound calls in a high-volume call center • Follow structured workflows and scheduled call-taking expectations • De-escalate patient concerns by providing empathetic solutions within established procedures • Document interactions in real time while maintaining patient confidentiality and HIPAA compliance • Attend and participate in paid virtual training • Meet monthly performance goals • Engage in continuous learning and feedback • Handle back-to-back calls for the duration of the shift • Support patients with specialty pharmacy needs and access to critical therapies

🎯 Requirements

• High School Diploma or equivalent required • No experience required; previous experience in a healthcare customer service call center strongly preferred • Ability to excel in a high-volume, structured environment • Strong problem-solving and real-time decision-making skills • Excellent written and verbal communication skills • Proficiency with Microsoft Office and ability to navigate multiple systems at once • Commitment to attending 100% of training and consistent attendance during the first 90 days • Ability to maintain a distraction-free home workspace • Wired Ethernet internet connection; Wi-Fi, mobile, or hotspot connections are not acceptable • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload • Ability to maintain patient confidentiality and HIPAA compliance

🏖️ Benefits

• Medical, Dental & Vision benefits starting Day 1 • 18 days of Paid Time Off • 8 Paid Holidays • Employer contributions for HRA and HSA accounts • 401(k) with company match • Tuition assistance • Career development opportunities • Paid virtual training program