Enrollment Billing Analyst, Supplemental Health

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Manage the end-to-end billing relationship for group clients and supplemental products • Collect premiums and fees billed on invoices • Resolve billing inquiries for members, brokers, clients, and TPAs • Manage new business, renewals, life-cycle changes, premium variance, audits, sales compensation, and special projects • Collaborate with clients, members, and third-party vendors to improve client experience and reduce financial risk • Conduct and lead client walkthrough calls explaining standard and non-standard processes • Identify root causes of billing, rate, eligibility, and commission issues • Partner with the offshore Global Service Partner • Contact delinquent clients by telephone and email to collect outstanding premiums • Update reporting accurately and on time • Drive changes in member/client behavior to achieve financial results • Retain documentation in appropriate systems and folders • Identify system issues, open or support tickets, and track issues through resolution • Manage ported members and direct bill policies, including payment application, claims eligibility support, and financial controls • Complete assigned portions of moderately complex to complex audits

🎯 Requirements

• High school diploma or GED required • Bachelor’s degree in finance, accounting, or related curriculum preferred • Relevant experience in billing, collections, A/R, or a closely related field preferred • Experience in client services/management preferred • Strong technical and analytical skills • Ability to problem-solve issues through resolution • Ability to apply sound judgment to refunds, transfers, payment applications, claims eligibility, and escalations • Strong customer-centric focus and ability to work directly with client points of contact • Ability to establish matrix partner relationships and follow through on expectations • Ability to learn and apply knowledge quickly • Ability to manage multiple priorities and deadlines independently and proactively • Advanced proficiency with database and spreadsheet applications, including Word, Excel, PowerPoint, and tracking systems • Strong understanding of accounting principles, control procedures, and audit practices • Strong verbal and written communication and organizational skills • Leadership, motivational, and interpersonal skills • For home-based work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits starting on day one • Vision benefits starting on day one • Dental benefits starting on day one • Well-being and behavioral health programs starting on day one • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence