Senior Manager, Billing & Payment Platforms

🔥 1 hour ago

☕ Washington – Remote

☕ Washington – Remote

💵 $125k - $183k / year

⏰ Full Time

🟠 Senior

📊 Billing Specialist

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ziply Fiber

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Corporate Round on 2022-11

Consulting • Logistics • Telecommunications

Ziply Fiber is a leading provider of fiber-optic internet services in the Pacific Northwest, offering high-speed internet plans that cater to both residential and business customers. With a focus on transparency and customer satisfaction, Ziply Fiber provides no annual contracts, no data caps, and a variety of multi-gig internet options designed for modern households and businesses. Their services include whole home WiFi, streaming TV, and phone services, making them a one-stop solution for connectivity needs.

📋 Description

• Lead billing and payment platforms end-to-end across DPI, GTV, and legacy systems • Own platform stability and availability across residential, SMB, commercial, enterprise, and wholesale services • Ensure accurate rating, invoicing, bill generation, and bill delivery • Maintain order-to-bill and service-to-bill trigger integrity in partnership with Product and Engineering • Drive billing data integrity, account alignment, service mapping, migration/coexistence correctness, and technical-debt reduction • Own credit-card, ACH, and autopay payment-processing integrations and vendor relationships • Monitor and reduce payment failures through instrumentation, root-cause analysis, vendor escalation, and remediation • Oversee refunds, chargebacks, closed-account limitations, manual corrections, reconciliation, and downstream financial accuracy • Partner with Finance/Accounting on billing compliance, audit support, and operational impacts • Ensure payment security and regulatory compliance, including PCI scope coordination, evidence collection, and remediation • Lead incident response and problem management for billing/payment defects and customer escalations; produce RCAs and preventive fixes • Define and execute an AI-first modernization roadmap for exception handling, billing engines, and payment gateways • Own cross-functional billing and payments governance across Product, Care/CX, Operations, Finance, ERP, and Engineering • Perform other duties as required to support the business and evolving organization

🎯 Requirements

• Bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related field • Minimum eight years of progressive experience in billing, payments, revenue systems, or fintech/telecom monetization platforms, including ownership of mission-critical production systems • Minimum three years of people leadership and/or cross-functional leadership with accountability for outcomes • Experience operating in a multi-platform ecosystem with multiple billing engines, payment gateways, and downstream finance/ERP integrations • Strong understanding of authorization, settlement, funding, disputes/chargebacks, ACH files, and reconciliation • Experience leading incident response, problem management, and RCA practices for customer- and revenue-impacting production issues • Ability to reduce manual interventions through process redesign, automation, and platform improvements • Experience partnering with Finance/Accounting and internal audit on controls, compliance, and data accuracy • Ability to manage vendor relationships and deliverables, including SOWs, change orders, SLAs, and escalations • Excellent communication skills to align executives and working teams around priorities, tradeoffs, and delivery plans • Preferred: Master’s degree, telecom/subscription/usage-based billing experience, PCI program experience, Netcracker/DPI/GTV familiarity, revenue-system observability, AI/ML or intelligent automation experience, and knowledge of APIs, event-driven integrations, and data pipelines

🏖️ Benefits

• Medical, dental, and vision insurance • 401k • Flexible spending account • Paid sick leave • Paid time off • Parental leave • Quarterly performance bonus • Training • Career growth programs • Education reimbursement programs • Target annual bonus