Senior Adoption Manager – Delivery Support, Insights

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $130.9k - $218.1k / year

⏰ Full Time

🟠 Senior

🌱 Product Adoption Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead the Adoption Center strategy and align adoption work to enterprise transformation goals, capability roadmaps, and long-term business outcomes • Guide simulation and validation, insight generation, issue management, scaling, and sustainment functions • Partner with programs, technology, operations, PX&O, Data Management, Reporting, Knowledge Management, Training, Communications, Risk Control, and Audit • Develop Adoption Business Plans connecting insights, risks, lessons learned, and adoption needs to clear actions • Use data, performance measures, and operational insights to identify risks and improve decisions • Represent the Adoption Center in governance forums, program discussions, and operational report-outs • Coach and empower teams to manage ambiguity, solve adoption challenges, and build collaboration, learning, innovation, and accountability

🎯 Requirements

• High School Diploma or G.E.D. • 8+ years of experience in operational transformation, business process improvement, quality and auditing, change management, technology adoption, or a related area • 5+ years of people management experience • Experience leading large teams, strategic initiatives, and cross-functional work in a complex business environment • Strong analytical and problem-solving skills • Ability to turn operational insights into clear actions • Ability to influence leaders, build stakeholder alignment, and communicate recommendations with confidence and clarity • Strong organizational skills and ability to manage multiple priorities in a fast-moving environment • Preferred: Bachelor’s degree or advanced degree • Preferred: Experience with structured change management or adoption frameworks such as ADKAR or Prosci • Preferred: Experience with operational modeling, simulation, automation opportunities, or business intelligence reporting • Preferred: Experience partnering across Business, IT, and leadership teams on large-scale transformation initiatives

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic home internet requirement with speeds of at least 10Mbps download/5Mbps upload for home working