Senior User Experience Designer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $126.9k - $211.5k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Develop and implement content strategies aligned with business goals and customer, provider, and client needs • Conduct market and user research to understand audiences and apply findings to strategy and content delivery • Develop and maintain high-quality, audience-focused, brand-aligned content • Supervise content strategy and creation across integrated touchpoints and customer-journey stages • Collaborate with marketing, sales, product development, customer service, and other cross-functional teams • Monitor and analyze content performance using data and analytics • Evolve workflows and capabilities through AI and contribute to experience and delivery transformation • Provide thought leadership and counsel on content strategy to internal stakeholders and external partners • Build and maintain cross-functional stakeholder relationships • Develop lightweight, repeatable processes, workflows, and content templates • Share work and provide feedback to teammates

🎯 Requirements

• 7+ years of experience in content design or related fields • 2+ years of experience managing, coaching, and developing direct reports • Knowledge of journey design across digital and non-digital touchpoints • Bachelor's Degree (Preferred) • 2+ years of experience working with product teams • Strong leadership and management skills • Excellent communication and interpersonal skills • Ability to think strategically and develop innovative content strategies • Experience with content management systems and structured content • Strong understanding of user experience and user-centered design principles • Ability to work independently and as part of a team • Passion for content creation and storytelling • Strong analytical and problem-solving skills • Familiarity with AI tooling and willingness to support workflow and experience transformation with innovative applications of AI and expanded use • For home working, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence