Sales Group Manager, Inside Sales

🕒 September 1

🏄 California, Illinois, +1 more states – Remote

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💵 $85k - $94k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⬇️ Inside Sales

🦅 H1B Visa Sponsor

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👻 Ghost score 4%

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Logo of The RealReal

The RealReal

1001 - 5000 employees

Founded 2011

🏪 Marketplace

🛒 Retail

👗 Fashion

💰 $70M Series H - The RealReal on 2019-03

Marketplace • Retail • Fashion

The RealReal is a leading online luxury consignment marketplace that authenticates, curates, and resells pre-owned designer goods. The company operates dedicated authentication centers and combines expert human appraisal with proprietary technology to keep counterfeit items off the platform while managing logistics like receiving, photography, storage, and fulfillment. The RealReal emphasizes sustainability, inclusive retail experiences, and growth through product & technology, sales, and corporate teams to support its luxury resale business.

📋 Description

• Provide coaching, training, and performance management to ensure the team meets or exceeds monthly sales targets • Shadow phone interactions, review written correspondence, and examine the sales pipeline to monitor and improve team performance • Monitor team productivity and motivate individuals to reach daily, weekly, and monthly KPIs • Interview, hire, train, and develop employees • Ensure accurate information is captured in Salesforce and provide quality checks as needed • Work closely with other sales channels and management teams to drive partnership and alignment • Identify workflow and reporting improvement opportunities and articulate execution plans to management • Coach the team to provide a world-class consignor experience through phone, email, and text interactions • Handle general Q&A and elevated consignor issues directly, liaising with consignor relations to resolve them

🎯 Requirements

• Must live in the Pacific, Mountain, or Central time zone ONLY. No exceptions. • Motivated by a desire to win, excel, and grow business in a competitive sales environment • Exceptional written and verbal communication skills • Ability to thrive in a dynamic, fast-paced work environment • Ability to build rapport, establish trust, provide empathy, and build credibility quickly • Efficiency and strong organizational, time management, and communication skills • Ability to use G-Suite, Email, Salesforce, and CRM tools with ease • Excitement about growing a team and leading a diverse group of salespeople to success • Ability to maintain an upbeat and positive attitude around change • Internal: TRR Leadership Development Program (LDP) Graduate • Internal: 6 month rolling average 100%+ units

🏖️ Benefits

• Base salary plus uncapped commission • Monthly sales competitions (cash, prizes, site credit) • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Bonus program and incentive pay may be available depending on role • Reasonable accommodations for individuals with disabilities

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