Manager, Study Operations – Operations Readiness Team

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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The START Center for Cancer Research

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

The START Center for Cancer Research is a global clinical research organization focused on early-phase oncology trials and advancing cancer therapies. START operates large, world-class research facilities across the United States and Europe and runs programs (such as the START Hope Hub) to help patients and families find, understand, and enroll in clinical trials. START serves patients, referring physicians, hospitals and oncology practices, and pharmaceutical partners, emphasizing broad access to clinical trials and translational cancer research.

📋 Description

• Build, lead, and continuously develop a deployable team of operational readiness specialists across CRC, DC, Infusion Nursing, Scheduling, Clinical Administrative Assistant, Patient Navigation, IDS, and PK • Assign and manage team deployments based on site need, launch calendar, and risk signals • Establish training curricula, checklists, and standard operating procedures for onboarding new sites and remediating struggling sites • Own operational readiness plans for new site launches, including staffing ramp, workflow setup, systems onboarding, and role-specific training • Partner with site leadership to validate staffing models, space planning, and department workflows before go-live • Identify and escalate operational, staffing, quality, and safety risks to the VP, Regional Operations • Monitor site health using staffing ratios, data timeliness, quality and safety indicators, and patient volume trends • Deploy the readiness team to stabilize sites experiencing leadership vacancies, staffing shortfalls, quality or safety concerns, or rapid volume ramps • Diagnose root causes of site underperformance and implement corrective action plans • Determine when sites can transition off direct readiness team support • Serve as a point of contact for Principal Investigators during site launches and stabilizations • Align readiness team training with enterprise training standards and curricula • Coordinate readiness deployments with new site and acquisition integration milestones • Partner with Quality Assurance and Compliance leadership to mitigate site-level risk and incorporate standards into training, checklists, and stabilization playbooks

🎯 Requirements

• Bachelor's degree in nursing, health administration, or other related field • CITI GCP training • Knowledge of GCP and applicable federal clinical research regulations in the United States • 5+ years of experience in clinical research operations, healthcare operations, or site management, including direct people leadership • Familiarity with Microsoft Office applications and clinical documentation systems • Approximately 50% travel, including extended stays to support new site launches and site stabilizations • Master's degree in health administration, nursing, or another related field preferred • Experience leading or standing up teams or departments in an oncology clinical research setting, including new site launches or site turnarounds preferred • Specialty certification in research or an associated field preferred • Demonstrated involvement in professional practice and industry advancement preferred • BLS certification preferred

🏖️ Benefits

• 401(k) retirement savings plan with employer match • Eligibility for an annual performance bonus, based on role and company results • Generous paid time off and paid holidays • Comprehensive medical, dental, and vision coverage and optional insurance options • Company paid life and disability insurance • Employee Assistance Program (EAP) providing confidential, no-cost support for you and your family from day one • Flexible FSA and HSA plans • Supportive environment that values balance, wellbeing, and flexibility • Continuous learning and professional growth • Collaborative, creative, inclusive, and innovative workplace