Account Manager – Transportation Graphics

🔥 18 minutes ago

🇺🇸 United States – Remote

💵 $55k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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The Vomela Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

📣 Marketing

🏭 Manufacturing

🤝 B2B

💰 Private equity on 2025-02

Marketing • Manufacturing • B2B

The Vomela Companies is a St. Paul–based visual communications and production company that has been creating branded experiences since 1947. Vomela provides end-to-end printing and production services—covering retail and store decor, events and exhibits, fleet and transit graphics, point-of-purchase displays, direct mail (including automation), collateral, and large-format signage—serving major brands across North America, the UK, and Europe. With more than 2,000 employees at 30+ locations, Vomela focuses on turning ideas into memorable brand moments through craft, scale, and logistics.

📋 Description

• Serve as the primary point of contact for medium and small-value accounts • Proactively engage clients to ensure successful adoption and utilization of Vomela’s solutions • Own customer lifecycle management and provide strategic guidance • Monitor customer health indicators, flag risks, and implement retention strategies • Manage relationships with key stakeholders • Analyze accounts for new business opportunities, referrals, partnerships, and expansion • Work alongside sales representatives to develop strategic growth plans • Conduct regular check-ins and performance reviews • Provide training, troubleshooting, and education on Vomela’s products and services • Identify upselling and cross-selling opportunities • Advocate for customers and communicate feedback to internal teams • Collaborate with sales, marketing, and operations teams on client strategies and timelines • Develop targeted engagement initiatives, including educational content, workshops, and webinars • Track, measure, and report customer success metrics • Contribute to customer success processes and best practices

🎯 Requirements

• Bachelor's degree in Business, Marketing, or Communications; or equivalent • 3+ years of experience in customer success, account management, or client relations, ideally in the printing or manufacturing industry • Strong understanding of large-format printing, custom graphics, and production workflows (a plus) • Exceptional communication, interpersonal, and problem-solving skills • Ability to build trust, drive engagement, and manage multiple accounts effectively • Proficiency in CRM platforms (e.g. SFDC, Hubspot) and customer success management tools • Passion for customer satisfaction, with a proactive and solutions-oriented approach

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off • Short Term & Long-Term Disability • Training & Development • Wellness Resources